axminster.co.uk

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axminster.co.uk

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Review of "axminster.co.uk"

published 03/09/2007 | matty0501
Member since : 18/08/2007
Reviews : 26
Members who trust : 18
About me :
Excellent
Pro Huge product range, extensive product details, great customer service
Cons Delivery time
very helpful
Delivery time
Value for Money
Wide range/choice of products?
Helpfulness of Staff
Repair/Replacement Service

"Axminster - Not great on Delivery"

Product Range

Axminster stock many different types of tools and accessories for many different trades. They stock hobby tools, trade tools, industrial tools and even production tools. Their catalogue tells you which categories the tool you are interested in falls in. As well as power and hand tools, Axminster also stock wood for woodturning, woodturning project kits and lime for carving. Just to top it off, they even sell books and DVDs covering a wide range of trades. I cannot give you a very good impression of the gigantic range of products that Axminster stock, so if you will have to visit their website. To put it into perspective, their catalogue is A4 size and has over 600 pages.


The Catalogue

The Axminster catalogue, as I said, has over 600 pages. It is full colour and every tool has a picture so that you know what you are buying. All of the power tools have extensive specification tables and descriptions so that you know what they are for.


My Story

Now, I may only be 15, but I have already got a very expensive hobby: woodwork. I have my own workshop and loads of tools and gadgets. A couple of weeks ago, I thought that a lathe would be a great addition to my ever expanding workshop, so after some research, I decided to go for one in the Axminster catalogue. The lathe I chose was a relatively cheap one at just £100 (it was on offer from £110). In addition to the lathe, I purchased two sash clamps and a guide clamp (also on offer). The total came just shy of £125. I ordered it online on a Thursday at about 14:00.

All day Friday I stayed at home, waiting for my order to arrive. After ordering many things from Screwfix before, I was expecting Axminster to deliver at around midday. When the parcel didn't arrive, I checked their website, which informed me that the parcel had been dispatched by TNT at 07:57 that morning. So I waited… and waited… and waited. At about 19:00, I checked the TNT website, which told me simply that my parcel was 'out for delivery'. Not particularly useful.

On the Saturday, I checked the TNT website again. This time it said my parcel was at the Leicester depot. It had arrived there at 05:20. It took about 9 hours to get from Axminster to Leicester! Anyway, my mum phoned up TNT on the Saturday morning and they said that the parcel was 'next day delivery'. Because they picked it up on a Friday, the next working day was the Tuesday, because it was a bank holiday Monday. Saturdays are not classed as delivery days as you have to pay extra.

On Tuesday, the parcel was delivered at about 12:00. I wasn't at home then, so my Mum had to leave the 31KG lathe at the door. When I unpacked it, part of the cast iron construction had snapped off. It was not important, but we still decided to complain to Axminster.

When we phoned up Axminster, we explained the problem with delivery, and they claim that delivery is 'one to two days'. This is not what they say on their website. They could not give us any compensation for the delivery, but they did offer us 10% off the price of the lathe. So the lathe now stands at £90. We could have sent it back, but I didn't see much point in that as I can get the damage welded back on.

I am also aware that Axminster's customer service can offer extensive information about products and what accessories you need. I can not confirm this, but I have had this information from a reputable source.


My Lathe

Apart form the slight damage, my Lathe works perfectly. It is the cheapest lathe that they supply, but has many of the features that you would expect from an expensive lathe. The lathe itself is not particularly big, but it comes with a bed extension which doubles the size. This is useful as it doesn't take up much space when it is not in use. The lathe has five speeds which is more than adequate for a beginner. It comes with bits to hold the wood, but does not come with chisels. The chisels on Axminster are expensive, so I bought some cheap ones from a website called Jess tools (www.jesstools.co.uk)


Overall I would recommend Axminster as they have an extensive product line at fairly low prices. Although their delivery speed is not as good as competitors like Screwfix, they offer much more choice and their catalogue provides a lot more information. Axminster is designed to be used by both beginners and experts, so it doesn't matter if you don't know what you're talking about, as they're always happy to help.

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Comments on this review

  • wandavonwink1 published 21/11/2007
    excellent review, I'm intrigued as to what you are making...enjoy! x
  • pennywa published 27/10/2007
    Cool review Mat, Pen xxxxxx
  • mumsymary published 22/10/2007
    great review , woodwork is a good hobby will be usefull when tyou eventually own your own home alaso could be a good carrer woodword cradespeople are hard to come by .
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Product Information : axminster.co.uk

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Listed on Ciao since: 02/09/2007