I ordered an East Coast Combination Highchair on the 30th Sept, they took the money from my credit card immediately, got a nice confirmation e-mail saying it will be dispatched within 24 hrs and delivered within 7 days. Checked the status on the website every day since and remained as "pending". Sent an e-mail to the company, no response, called the phone number (numerous times!) -no answer. My husband checked the reviews and came across this website and told me off for using a website without checking out the reviews! Found the number for their shop (Just Kidding) in Southampton, called them and got out thru to Babies247 person straight away. I cancelled my order and should get a refund to my CC in 7 days. Fingers crossed! UPDATE 1st Dec 2008: STILL HAD NO MONEY BACK, THEY HAVE NOT ANSWERED MY E-MAILS OR PHONE CALLS AND I'M GOING TO CONTACT WATCH DOG AND TRADING STANDARDS
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Advantages: Helpful customer service person, respond to email, refunded canceled order Disadvantages: Didn't have stock of items, seem inept at doing business
Ginge68 18.07.2008 (18.07.2008)
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Ciao members have rated this review on average: helpful
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