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Jane Travel Cot order

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1 Nov 7th, 2008  (Nov 5th, 2008)

2 Ciao members have rated this review on average: helpful

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None

Disadvantages:
Lack of communication, contact tel doesn't work, email doesnt work .  Hopeless !

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KJA08

KJA08

About me:

Member since:05.11.2008

Reviews:1

Members who trust:1

I would never use them again!
I had ordered a Jane travel cot. It took many attempts at phone calls and emails to get any communication. Their telephone number hardly ever gets through and their emails bounce back everytime.
I had paid for my good s on the internet order on 24th September. Eventually I got an email saying dispatch would be a futher 2 weeks.
2 weeks later another email saying the same.. another 2 weeks. I cancelled my order and the only way I could do that was to telephone the Southamption branch of J K UK Ltd and leave a message to be paseed on.
I had an email confirming cancellation and it took 2 weeks, a letter to the store manager and investigation by barclaycard to get a refund finally on 3rd November!!! Still no apologies or explanation as to why they couldn't supply this item.
My advice is "Don't Use them. Go elsewhere." 

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Comments about this review »

majeedkazi 07.11.2008 14:23

Hi, Welcome to Ciao.....



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