I would never use them again! I had ordered a Jane travel cot. It took many attempts at phone calls and emails to get any communication. Their telephone number hardly ever gets through and their emails bounce back everytime. I had paid for my good s on the internet order on 24th September. Eventually I got an email saying dispatch would be a futher 2 weeks. 2 weeks later another email saying the same.. another 2 weeks. I cancelled my order and the only way I could do that was to telephone the Southamption branch of J K UK Ltd and leave a message to be paseed on. I had an email confirming cancellation and it took 2 weeks, a letter to the store manager and investigation by barclaycard to get a refund finally on 3rd November!!! Still no apologies or explanation as to why they couldn't supply this item. My advice is "Don't Use them. Go elsewhere."
How helpful would this review be to a person making a buying decision? Rating guidelines
Advantages: Helpful customer service person, respond to email, refunded canceled order Disadvantages: Didn't have stock of items, seem inept at doing business
Ginge68 18.07.2008 (18.07.2008)
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Ciao members have rated this review on average: helpful
Review of babies247.com
Advantages: Helpful customer service person, respond to email, refunded canceled order Disadvantages: Didn't have stock of items, seem inept at doing business
Ginge68 18.07.2008 (18.07.2008)
·
Read review
Ciao members have rated this review on average: helpful
Review of babies247.com
Advantages: Helpful customer service person, respond to email, refunded canceled order Disadvantages: Didn't have stock of items, seem inept at doing business
Ginge68 18.07.2008 (18.07.2008)
·
Read review
Ciao members have rated this review on average: helpful
Review of babies247.com