bidz.com > Reviews > Company name should be 'bidz.CON'

Author's product rating:   

Layout & Design	Average
Navigation	Satisfactory
How fast is this website?	Satisfactory
Quality of the Content	Very poor
Range of Services / Products	Very poor / few

Advantages:	None whatsoever .
Disadvantages:	Missing items from orders, but company refuses to refund

Recommend to potential buyers:

no

Full review

In lieu of writing a review, I have attached a letter I wrote to my credit card company regarding my dispute with Bidz.com:

To Cardmember Service:

This letter is in response to the rebuttal sent by BIDZ regarding the disputed charge to my Visa account in the amount of $2,079.00.

My original order with BIDZ was placed on January 21 and February 4, 2008. The total invoices were for $8,804.34. My order was for thirty-eight separate jewelry items. I received two boxes from BIDZ, delivered by Federal Express, on January 24 and February 5, 2008. The boxes were securely taped and sealed, and they did not appear to be tampered with in any way.

Upon opening the shipping boxes, I found that each item was packed in its own individual jewelry box. Although I ordered thirty-eight items, there were only thirty-two items in the shipping boxes. I carefully opened each jewelry box, and after going through each entire shipment, I confirmed that six items were indeed missing from my orders.

The items that I paid for, but never received from BIDZ, were a necklace with 2.60 carats of precious stones, a necklace with almost nine carats of precious stones, a pair of aquamarine earrings, a Black Hills gold bracelet, a pair of earrings with over two carats of diamonds and garnets, and a ring with .75 carats of precious stones. I promptly reported the missing items to BIDZ via email on January 25 and February 6, 2008. They replied with a request for an authorization to investigate my claim, which I promptly filled out and returned to them.
Their "investigation" focused the blame entirely on me and Federal Express. BIDZ never seemed to consider that their company could possibly be at fault. Perhaps the six items were packed by BIDZ in separate boxes, and they simply were misaddressed or misplaced. Perhaps the items were never pulled and packed to begin with. Federal Express delivered the boxes intact, so I can only assume that the fault lay with the BIDZ packing and shipping department.

Filing a claim with Federal Express seemed to be the full extent of BIDZ.com's investigation. I disputed the dollar amount of the missing items with Visa, and as a result, BIDZ abruptly cancelled my account without giving me any reason.

I have been customer of Visa for many years, with a flawless credit history, and a review of my account will reveal that I do not file frivolous charge disputes.

On the other hand, the Better Business Bureau has given BIDZ.com an 'F' rating. The BBB's report on this company states that "a number of complainants insist that the delivery packages arrived empty and did not contain their purchase. In other cases, purchasers said deliveries arrive with incorrect merchandise or fail to arrive at all." Please refer to the BBB's website report at: http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportExtensionPage.aspx? CompanyID=13099007&sm=

I am definitely not the only BIDZ customer who has had serious customer service issues with them. A quick search on Google.com, with "Bidz.com" and "review" as the search terms, will reveal literally dozens of complaints from other unhappy customers.

I really would have preferred to have received the merchandise that I shopped and paid for. Since BIDZ refused to replace the missing items and made no offer of a refund, however, I had no choice but to dispute the charge.

I will not pay for items that I never received. This is only common sense.

If you have any other questions regarding this charge dispute, I would be happy to provide you with whatever information that you might require.

Thank you very much for your assistance and consideration.

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Fortunately, my credit card company upheld my dispute, and the $2.079.00 in credits remained on my account. I had to fight with Bidz.com to retain these credits, however, so I'm happy that my bank stood behind me as a customer.

Bidz.com will -never- stand behind you as a customer.

Don't buy a thing from them. They are completely dishonest and they only want your money, whether they ship jewelry to you or not.