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55% positive

78 reviews from the community

Review of ""

published 02/02/2010 | Silk_way
Member since : 06/08/2009
Reviews : 4
Members who trust : 0
About me :
Pro cheap
Cons bad quality, irregular sizing, non existent customer services, bad returns service.
very helpful

"Unreliable in so many ways."

I have purchased things on this website twice. Both times I ordered more than 3 items. By my rating you will have guessed that I am not happy with the service I have received. But let's take things from the start.

WEBSITE: 7/10 Their site has recently been redesigned and is now user friendly. You can now open up items in new windows and when you hit back in a multi-page search it doesn't take you back to page 1 by force anymore. The items are well presented with additional photos and you get an idea of how they look on. But I have used websites that are far easier to navigate and nicer to look at too. Also, the fabric composition mentioned in the listing is often a lie. I bought a pair of jeans that were supposedly 96% cotton and 4% elastane and they were actually only 2% elastane.

ORDERING 10/10: Easy checkout, accepting most credit cards. Fast processing time.

DELIVERY: 9/10 3.99 standard is average but for 1 more pound you get next day delivery guaranteed by 1 o'clock which is very competitive! Goods arrived on time both times I ordered.

QUALITY: 5/10 That one is hit and miss. For instance I bought a lovely hooded dress made of viscose and elastane. I hand washed it gently once with the softest hand washing liquid and ended up with weird round fade marks all over. So be prepared for the possibility of bad quality if you plan on ordering.

SIZING: 3/10 The sizing is so irregular you'll find you almost always have to return something for a refund. I bought a shirt in size 14 and it was so large I needed an 8-10 for it to look normal. On the other hand I ordered a pair of jeans in a size 16 and they came measuring a 30 inch low waist with 34 inch hips at their widest and 12 inch thighs which is an approximate 10-12..

RETURNS 3/10: Returns are free with a provided prepaid label included in your parcel. You have to log on to your account and declare you will be returning your oder first. If you want a refund that is ok although not as straightforward as in other websites. If you want an exchange however you have to add a note in your parcel. That is fiddly and can easily get lost. I sellotaped a return note on the cellophane of the item I wanted to return and even so they refunded me instead of sending me a smaller size even though it was in stock. I had to mark the returns service down further as I am still waiting for a refund, 16 days after the day the received the returned items.

CUSTOMER SERVICE: 0/10 When I complained about a mistake in their order via email I was completely ignored. If they ignore customers when they've made a mistake good luck getting a response for a more trivial issue! Not good for customer satisfaction.

Overall I would not recommend this site to anyone as they are disorganised and so many things can go wrong with your order.

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Comments on this review

  • rosa2609 published 10/06/2010
    Completely agree, really helpful review. I wish I'd read this before I bought my culottes from there!
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Clothing & Accessories

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Type: Clothing & Accessories

Domain Extension: .com


Listed on Ciao since: 24/06/2007