Advantages Great clothing, Reasonable prices
Disadvantages Sizing can be awkward, Some clothing looks tacky.
|Layout & Design|
|Site content & information|
|Range of services/products|
|Purchase tracking function|
BooHoo sell a range of woman's clothing, which includes dresses, jeans, tops, jumpers, coats, foot-wear and accessories. I came across their website in the back of more magazine and there was a picture of a lovely dress in their advertisement which prompted me to go and have a browse and possibly buy from their website.***HOMEPAGE***
It's easy shopping on the website, you simply click on the item you want and then choose the size and quantity and add to basket, this will appear immediately in your basket. You also have the option to choose the colour of the item and you will see other suggestions that may go with the outfit such as a pair of shoes. You can search for specific items such as 'Stripe Jumper', just simply type the item into the search box and it will display all the results. This doesn't always work, how-ever if you aren't too specific you will always nearly get results from using the search. Next to the item it will tell you how many they have in stock and you can look at the size guide if you are unsure which size you will need. The size guide is very helpful as they tend to size things by Small, Medium & Large rather than actual sizes which I am used to buying, such as a size 8 or size 10.
***RECEIVING THE E-MAIL/ORDER***
Shortly after placing the order I received an e-mail with all the order details with a 7 digit tracking number, this is for use for when the item is despatched you can trace your order to see where it is. I received a despatched e-mail about a day later saying my items had been sent out to me. I received the order within 2-3 days of me placing the order and the items were packaged well in plastic packaging. An invoice came with the clothes and again this had all my order details on and queries regarding returns/exchanges.
You can return items within 14 days or the date on the despatch note. These must be unworn with no marks and in their original condition. You can find more information about their return policy on their website, along with items you can/can't return due to hygiene reasons.
***PROBLEMS WITH MY ORDER***
I wanted to add another bit to this review. A few days later I have actually realised that they have sent me a wrong item. There are 2 jumpers on their website which are very similar, how-ever they are slightly different. The jumper I ordered is a grey loose knit jumper with 3/4 sleeves and they have another grey loose knit jumper in the same coour but with something called batwing sleeves which are a lot bigger and hang down lower. I sent them an e-mail regarding their mistake which was 2 days ago and I am yet to hear anything back from them. They state that all e-mails are answered within 1 working day. I had a notification from them stating this when the first e-mail was sent. I shall wait another day for them to reply and see what happens then, and I will put the outcome of this on the end of this review.
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