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first experience of the website was about 3 weeks ago bought leather trousers for £20.00 then you pay £3.99 postage making it 23.99 when i returned cause it didnt fit and quality wasnt right it took a while to get my refund and to my dissapointment i only i got a refund of £18.00 i wish i had read the way they operated worst experience ever. i am just taking my time to write this so anyone that is quick to order thing ive got a bargain is only kidding themselves . i wish i had taking my time to read about the 2 pound they take from you if you return the item , i just assumes it was going to be like other online stores .