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What a waste...
A review by lizzielocky on boots.co.uk
February 20th, 2008


Author's product rating:   boots.co.uk - rated by lizzielocky

How fast is this website? Slow 
Content Update Often 
Products & Services Pricing Good value 
Search Facility Very poor 

Advantages: Not having to leave home to shop, paying with paypal
Disadvantages: Everything else

Recommend to potential buyers: no 

Full review
I use boots.com because I can pay with Paypal from monies earned on eBay and collect Advantage points at the same time. But those are the only reasons for putting up with such a cumbersome, lumbering, slow, poorly designed website. I know they have a lot of product lines to manage, but if supermarkets can manage user-friendly online shopping then Boots should be able to too. It is hard not to rant about this site, but I shall try to contain myself; it can be slow to load (I'm on cable broadband), navigation is flakey, the search function very unreliable and pages frequently fail to display properly. If it's because I'm an Apple user browsing via Firefox then that's cause for further ranting. Once the goods arrive the disappointment continues; poor packaging and everything covered in sticky labels and stock control tags. Not such a nuisance on boxes of plasters, but a bit off-putting slapped all over your favourite beauty products. Will I use the site again? Probably. Will I enjoy it? Definitely not. I think the reason this site makes me so cross is because I am a fan of the Boots brand and hate to see it being so undermined by this site. 
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More details
Layout & Design Very poor 
Navigation Very difficult 
Quality of the Content Poor 
Range of Services / Products Very complete 
Security & Privacy Statement Good 
Purchase Tracking Function Poor 
Speed of Delivery Slow 
Ability to Customise None 
Customer Services Support Poor 
Client Number / Order Number  

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