boots.co.uk > Reviews > What a waste...

Author's product rating:   

How fast is this website?	Slow
Content Update	Often
Products & Services Pricing	Good value
Search Facility	Very poor

Advantages:	Not having to leave home to shop, paying with paypal
Disadvantages:	Everything else

Recommend to potential buyers:

no

Full review

I use boots.com because I can pay with Paypal from monies earned on eBay and collect Advantage points at the same time. But those are the only reasons for putting up with such a cumbersome, lumbering, slow, poorly designed website. I know they have a lot of product lines to manage, but if supermarkets can manage user-friendly online shopping then Boots should be able to too. It is hard not to rant about this site, but I shall try to contain myself; it can be slow to load (I'm on cable broadband), navigation is flakey, the search function very unreliable and pages frequently fail to display properly. If it's because I'm an Apple user browsing via Firefox then that's cause for further ranting. Once the goods arrive the disappointment continues; poor packaging and everything covered in sticky labels and stock control tags. Not such a nuisance on boxes of plasters, but a bit off-putting slapped all over your favourite beauty products. Will I use the site again? Probably. Will I enjoy it? Definitely not. I think the reason this site makes me so cross is because I am a fan of the Boots brand and hate to see it being so undermined by this site.