Author's product rating: 
| Advantages: |
Reasonable price, good range |
| Disadvantages: |
Atrocious service |
| Recommend to potential buyers: |
no |
Absolutely shocking! My first experience with Buy.com will definitely be my last.
About a month ago, I ordered an expensive fountain pen from their stationary store. The site claimed that this pen, like all the other available, was in-stock and available for delivery within 24hours. Having paid the extortionate shipping fee (nearly £5.00), I expected to have the pen within the week. Three weeks later, I still had not received my pen.
I e-mailed the company to ask what had happened. They guarantee a 24hour response. Five days later, I got a reply informing me that my pen was out of stock, and would not reply for another three weeks. Since Buy.com was by far the cheapest retailer of the pen, I decided to wait.
Four weeks later, a PC Headphone set arrived on my doorstep! Somewhat annoyed by this point, I telephoned them to complain. The customer service operator seemed to find the whole affair terribly funny, but promised a courier would come and collect the goods the following afternoon, and the pen would be dispatched the moment they received the headphone set from the courier. A week later, the courier arrived. Two weeks later, I still hadn't received my pen, so I telephoned again to cancel my order and get a refund (the money had been taken from my account weeks ago).
Several days later, the cost of the pen (MINUS postage) was refunded to my account. I simply can't be bothered to reclaim the £5.00 postal charges, and would recommend no further dealings with this very poor company.
I ordered the same pen from a different company the next day, and received it the very next morning. That is how service should be!
very helpful
very helpful
