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After a lovely day at a Weymouth campsite, my family and I had decided that it was time to go camping in our own tent and decided to buy one including all the gadgets. Being an online shopping lover, I had a good research session on the web to find a tent that is suitable for English weather ... Read review

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Community Level 3gunner_mel

gunner_mel - An online retailer to avoid

AdvantagesCompetitive prices

DisadvantagesNon-delivery of items, appalling customer service

" 8-berth-tent from Gelert at for a very good price of Ģ149. Campmania is part of the Emania Group, one of the UK's largest outdoor ecommerce businesses and supplier of everything needed to go camping. Here is only a choice of the variety of products on offer: tents from 1-person to 9-person-plus tents, outdoor sleeping equipment, outdoor cooking equipment and accessoires, camping furniture, clothing, camping tools and sunglasses. ..." Read review

Ciao members have rated this review on average: very helpful

Community Level 1Spainey


Camp Mania.......Buyer Beware!

AdvantagesGood, easy to use website. Well designed and user friendly.

DisadvantagesThe worst customer service I've ever experienced.

"Ordered a few items last Thursday for a forthcoming camping trip. As I write, its now Tuesday evening the following week. Despite the website stating orders will be delivered next day, and certainly within 3 days, I have not yet received any of the goods ordered. Seeing the helpline number boldly inviting one to call if needed, I dialled.....and dialed......and dialled. After a few hours of dialling on and off over two days and getting nothing but ..." Read review

Ciao members have rated this review on average: helpful

Community Level 1ChrisWatford


Too good to be true,you bet it is........

AdvantagesLooks like a good site with reasonable prices,too good to be true...

DisadvantagesVery poor almost non existant customer services,sure it's run from someones living room?!

"GIVE THIS COMPANY A VERY WIDE BERTH...I placed an order with this company for 4 items which were all showing as in stock and sat back and waited .A week later when they had not arrived and my proposed trip was getting ever closer I emailed them,got an auto response so at this point I started my telephone marathon.After calling for 2 days almost non stop I gave up and went back to emailing.After no replies apart from auto response I contacted the OFT ..." Read review

Ciao members have rated this review on average: helpful

Community Level 1cartyclogs


Efficient and Friendly Business

AdvantagesService and customer advice

DisadvantagesSizing a bit confusing

"Hi. I shopped with Campmania last week and found the whole experience very friendly and extremely efficient. Having read some of these reviews I am surprised at how bad some of them are - maybe there are two Campmanias? Anyway, I bought a tent from them and a pair of trousers. However I realised as soon as I had ordered the trousers that I had mistakenly ordered the wrong size. I called them up the next morning, was put straight through to them ..." Read review

Ciao members have rated this review on average: helpful

Community Level 1docsquee


Worst online shopping experience

AdvantagesConvincing website

DisadvantagesSlow, uncommunicative, false delivery information (in my case).

"Avoid, avoid, avoid. Item described as "in stock" and delivery as "next day". Item was still "awaiting allocation" three days later. Tried calling all day (from 9 through to 4) for three days after item should have arrived. No answer from landline (after letting phone ring until BT automatically disconnects the call or engaged tone) or to emails requesting cancellation of the order. There are plenty of reviews/comments out there, try searching ..." Read review

Ciao members have rated this review on average: helpful

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Product Information for "" »

Product details

Type Sports & Outdoors
Domain Extension


Listed on Ciao since 10/07/2008

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