campmania.co.uk

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Reviews - campmania.co.uk

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Not for me

Competitive prices

Non-delivery of items, appalling customer service

After a lovely day at a Weymouth campsite, my family and I had decided that it was time to go camping in our own tent and decided to buy one including all the gadgets. Being an online shopping lover, I had a good research session on the web to find a tent that is suitable for English weather and...

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Not for me

Looks like a good site with reasonable prices,too ...

Very poor almost non existant customer services,su...

GIVE THIS COMPANY A VERY WIDE BERTH...I placed an order with this company for 4 items which were all showing as in stock and sat back and waited .A week later when they had not arrived and my proposed trip was getting ever closer I emailed them,got an auto response so at this point I started my...

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Excellent

Service and customer advice

Sizing a bit confusing

Hi. I shopped with Campmania last week and found the whole experience very friendly and extremely efficient. Having read some of these reviews I am surprised at how bad some of them are - maybe there are two Campmanias? Anyway, I bought a tent from them and a pair of trousers. However I realised...

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Not for me

Good, easy to use website. Well designed and user ...

The worst customer service I've ever experienced.

Ordered a few items last Thursday for a forthcoming camping trip. As I write, its now Tuesday evening the following week. Despite the website stating orders will be delivered next day, and certainly within 3 days, I have not yet received any of the goods ordered. Seeing the helpline number boldly...

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Not for me

Convincing website

Slow, uncommunicative, false delivery information ...

Avoid, avoid, avoid. Item described as "in stock" and delivery as "next day". Item was still "awaiting allocation" three days later. Tried calling all day (from 9 through to 4) for three days after item should have arrived. No answer from landline (after letting phone ring until BT automatically...

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Not for me

published 28/07/2008

I purchased 2 sleeping bags a month ago never received them yet telephoned and emailed this company many many times without success then last week received an email to say they had been sent. HORRAY i thought until i tracked my order and guess what? yep you guessed it... Sent to the wrong part of the country. Lets hope i can get intouch to get a refund.......Recon the chance is very slim. I'll never purchase from the internet again. The worst company i have ever dealt with.

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Not for me

published 30/07/2008

I ordered a camping fridge and power adapter. Website stated it was in stock and available for next day delivery but it took 12 days to arrive. The fridge case was cracked so I emailed back and then tried to comtact their helpline making at least a dozen calls a day over several days. To date I have not been able to get through and my emails have remained unanswered. AVOID THIS COMPANY!

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Not for me

published 05/08/2008

i too have had same problem with campmania , would never use again , no answer to emails , no contact on telephone cause you cant get through , wanted tent for weekend so ordered well in advance ,tried to cancel item via email ,,no response there either , why do these so called sellers get away with it , they are ignorant beyond belief , now ive got to hunt for another tent , they should be shut down , and i am very angry BEWARE DO NOT USE

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Not for me

published 22/08/2008

I have just had the same experience. Placed the order due to great price and next day delivery advertised on product page. I telephoned many times to confirm the next day delivery but the phone was never answered. The only email communication I've had following my attempts at contact via email was an automated one to confirm cancellation of my order - no apology for the non-existent customer service, nothing. Never again. Thanks to all those who leave these reviews to warn others.

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Not for me

published 18/08/2008

Never never.... deal with this company or their associated company skimania. They never answer their phone, their website email contact address is undeliverable according to my ISP. I never got to value my ordered items as they were never delivered! My advise to everybody is AVOID EMANIA group like the plague!!!! My overall rating for this company is very poor, if there was a lower rating I would have selected it.

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Not for me

“Don't use Outdoor Mania”

published 07/01/2009

None - not once you've got past the fact they look...

The most abysmal customer service

Having read the other reviews on this forum I feel some what of a fool for using the Outdoormaina.co.uk website, part of the Emania Group. Slick and easy to use the good prices and promise of customer service, UK base and easy returns made it seem like an easy choice. My suspicions as to their...

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Not for me

published 30/07/2008

Buyers Beware, Ive been trying the customer services for 2 days now without any success. They will just not answer the phones. They also will not reply to my emails. Unbelievavle lack of communication. I'm going to try to cancel my order and buy somewhere else

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Not for me

published 09/02/2009

I too have been "bitten" by outdoor mania. Their site looks quality and reputable however having placed an order, all items in stock, 5 working days later I have had no items delivered, no repsonse to 2 emails and cannot get through to anyone on their telephone line. Highly suspect bogus company to be honest.

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Super

published 14/09/2008

Very pleased, with service, albeit the camping stove and cannisters were a week late, but I was kept informed by email of the progressd. Only one criticism, the stove and cannisters arrived in a very large strong box, but without any packing materials, so they must have rattld around quite a bit! I would definitely use them again.

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Not for me

published 30/07/2008

TOTAL JOKE! DO NOT BUY! Prices were too good to be true. Website looked rather proffesional. Odered tent a week ago and have ran straight for an hour a day and not had a reply! I also e-mailed them with no reply! I WANT MY MONEY BACK! but how can i do that?! They wont pick up!

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