I am writing this as a warning to any prospective customer. Since placing my order for a Sony car stereo with Cheap Dealz, I have encountered many problems, which I have detailed below.
My order was processed within a couple of days and I received a confirmation email. I paid for Express ... Read review
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Advantages: None Disadvantages: Increidby poor cutomer service, non-delivery of items and no refunds
I am writing this as a warning to any prospective customer. Since placing my order for a Sony car stereo with Cheap Dealz, I have encountered many problems, which I have detailed below.
My order was processed within a couple of days and I received a confirmation email. I paid for Express Delivery from Parcel Force, and when the item wasn't delivered within the promised time, I contacted Cheap Dealz to find out what was happening. None of the emails ... ...called the telephone number given on the website many times, and each time was asked to leave a message on an answer machine. I never received a response.
After many more attempts to contact the company, I finally got an email back saying that they were sorry that the package hadn't been delivered yet and they would re imburse my Express Delivery charge. Cheap Dealz assured me another parcel would be sent out. I was happy enough with this, although ...
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Ciao members have rated this review on average very helpful
I have been shopping online happily at Cheap Dealz UK for about two years now. The majority of my order from Cheap Dealz UK is computer hardware parts and electronics related products. Therefore, my review of Cheap Dealz UK will be based on this category alone. Product Selection Cheap Dealz UK carries extensive digital cameras, portable audio products, home appliances, and related electronics equipment. At their web site, you can order media players ... ...storage devices from internal/external hard drives to flash cards; from complete PC/Mac MP3 players to Portable Media Centers; from consumer or prosumer digital, from small portable radio/tape/CD/DVD players to game cube and playstations. The selection is too vast to be included in this review. I would encourage you to pay Cheap Dealz UK a visit after reading my review. Cheap Dealz UK carries major brand names and high quality products. Brand name ...
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My recent experience in buying a Canon G6 digital camera from Cheap Dealz UK was excellent.
Their price was competitive, and while their ratings on some of the web sites that collect ratings were not as high as other resellers, a closer look at problems reported looked very much like they were rare and at times even a matter of "customer ignorance".
Since, I am presently in Sweden, I have asked for a Fedex 2 day delivery. The shipping charge of ... ...been IF a local reseller could meet the CD UK price of £412.00, possibly lower now, about a month later. The whole process took three days, and I placed the order late in the day on the first day, so the 2 day delivery was certainly met. The package and product were both in great shape when the camera arrived, and everything that is supposed to be in the box was there, as expected.
Since the web site did not clearly say that this was an EU unit ...
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Advantages: No hassles, no pressure. Quick delivery Disadvantages: Delivery costs
...low. However, my experience with cheapdealz.co.uk was wonderful.
I ordered my camera on 11/22/04 in the evening and received a confirmation email almost immediately. The next morning I received an email with a Federal Express tracking number which would become effective as of 10pm (the email was a bit confusing, but I could track my package with no problem at around 9:45pm that evening).
DELIVERY
My camera was delivered to my home on 11/25/04. ... ...day delivery!
The packaging was well-padded and arrived in pristine condition. The camera is brand new and intact, with all paperwork and warranty.
WHAT CHEAP DEALZ DIDN'T DO
They didn't call me to "confirm" my information and sell me high priced accessories. They didn't delay sending me my camera. They didn't charge my credit card until they sent me the tracking number.
CUSTOMER SERVICE:
I didn't have to contact customer service for any reason ...
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Advantages: None Disadvantages: You pay for a product, but don't receive it or any communication
On 15th January I ordered a camera. The website looks good, and offers security. Shipment, it says, is within two days "no exceptions". It says you will receive an email detailing your tracking code or the order will be cancelled if not in stock. I have received nothing. I have sent four emails, which they guarantee to answer within 24 hours. Nothing has been received back.
I have tried phoning an 0800 number - which I believe redirects you to the ... ...to leave a message and they will return your call. The message box has been permanently full.
Maybe my reaction has been a little quick - but I became concerned when no tracking number or follow up email was received. I read the reviews on Ciao after I ordered - probably not wise. I am a little sceptical of the fantastic review which appears - I wonder whether it was written by a connected party?
I have since cancelled the order, and surprise, ...
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