Advantages Excellent service, value for money, clever ideas, lovely friendly staff
I have been so impressed with co-opXest that I felt I had to write in praise of it. It’s not often these days that you find a company that offers really excellent, caring service with superb value for money. Co-operative Xest is an online shop and catalogue that specialises in all sorts of useful items that help around the home, especially if (like me) you’re not as young as you used to be.Range & Quality of products
Although co-opXest do not have a shop that you can go to, you don’t have to order on their website if you don’t want to. They have a freephone telephone number and the staff that I have spoken to have always been incredibly polite and helpful, and they don’t rush you if you suddenly find you’ve lost the relevant page in the catalogue. You can even order on the website and then post them your payment, if you don’t like putting your card details into the computer.
I think that this is often the thing that is of most worry when you are buying by computer or catalogue. When you are in a shop, you can see what the service is like, is it staffed by disinterested teenagers that treat an older person like a fool (sorry, pet hate!)? Co-opXest’s customer service really is excellent. Everyone I’ve dealt with had been really helpful and very friendly, from the top to the bottom, and they do seem to really care that you are happy! I wrote to their MD about an idea I had for a product that they could sell but expected an answer from their “customer services dept” which is what usually happens, but I was very pleased to receive a proper letter from the lady herself, who had clearly read what I had sent her.
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