comet.co.uk : Reviews, opinions and experiences

User Reviews

for comet.co.uk

Rating Summary based on 102 reviews

		21

		9

		4

		12

		56

See all Reviews (102)

Detailed rating

Ability to customise
Customer service support
Layout & Design
Navigation
Prices

	1.9

	1.2

	2.8

	2.6

	2.6

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53 of 53 Ciao users found the following review helpful

stillclueless

Member since 23/02/2004

Reviews written: 131

Best Price, Best Choice, Worst Customer Service 11/01/2011

User doesn't recommend the product

Advantages Good Navigation, wide range of products, competitive on price
Disadvantages Poor after sales customer service / delivery service

My Acer laptop that I have owned since 2006 has been dodgy for the past few months, running slowly and refusing to perform as a laptop should, so I figured seeing as the poor thing was over 4 years old that I would treat myself in the new year with a brand new one, kind of a belated present to myself. My partner and I had been around both Curry’s and Comet looking at appropriate replacements for my old system and I found a nice little HP laptop in Comet for an affordable price of 379 in the January sales. I decided that rather than make a snap decision there and then to purchase the laptop, I ... more
107 of 107 Ciao users found the following review helpful

helencbradshaw

Member since 29/07/2001

Reviews written: 310

Sucked up by Poor Customer Service 02/08/2003

User doesn't recommend the product

Advantages Website easy to Navigate, some prices heavily discounted from store price
Disadvantages Didnt deliver as promised, little weekend back up support for complaints

What a palava. You cannot believe how difficult it has been for me to buy a new Vacuum Cleaner. My old one, which has been faithful until now has decided it no longer wants to pick up the muck and I dutifully did the electrical store rounds two weekends ago and decided on a Dyson DC07 Animal…Grrrrr! We were almost ready to buy it from Currys when we enquired about web prices and the store manager advised it was nearly £50 cheaper via the web, a fact that he was not too happy about, as he just lost a sale to the same organisation. Fifty pounds off a £280 cleaner is not to be sniffed at, so we ... more
7 of 7 Ciao users found the following review helpful

skinrush

Comet - Not good if something goes wrong 22/06/2009

User doesn't recommend the product

Advantages You can take the item away with you when you buy, they price match local retailers
Disadvantages returning faulty items is very difficult, very contradictory head office phone advise

I bought a tv from Comet a couple of weeks ago, and left it in its packaging for a couple of days, whilst I was selling my previous tv. After I'd set up the new tv, all seemed fine, until I started to get an intermitant flickering picture with HDMI sources. I first went into Comet to ask what the prodedure for returning it was, and was told that either an engineer could come to my house and test it, or that I could return the tv to the store, where someone would test it. If it was seen to be faulty, the tv would be written off, and a replacement or refund could be issued. I took the tv back to ... more
8 of 8 Ciao users found the following review helpful

dismayed

Acer Laptop from Comet - Never Ever Again 13/11/2007

User doesn't recommend the product

Advantages Cheap online price looked like good value for money
Disadvantages Poor product reliability and safety and arrogant lack of concern from Comet

I bought my Acer laptop from Comet online in November 2006. On delivery, I unpacked it and plugged it in and quickly discovered that the card drive didn\'t work. I took it to a local Comet store who told me I\'d have to deal with Acer directly. I argued my consumer rights and after a lot of hassle they suddenly agreed to replace it and I took home a new laptop. At the beginning of October this year, still within the 12 month warranty, I left the room for 10 minutes and returned to find that the laptop had failed. There was a black screen full of \'fatal error\' messages and the top left ... more
95 of 95 Ciao users found the following review helpful

woodnymph

come early.co.uk 07/01/2003

User doesn't recommend the product

Advantages Site is easy to use
Disadvantages Hmm, poor, very poor. Customer services suck..

By half past two this afternoon, I knew that my stressful morning was all due to a member of staff at comet.co.uk. But I'll go in to that later! comet.co.uk is a nice bright colourful site. (mainly orange!) It is very easy to look for the products you want, by using the Products Menu on the left of the home page. I was using them (01.01.01) to purchase a Digital Camera as they were selling it for the best price. Which I found in ~ Cameras & Camcorders>Digital Cameras. (There were 19 products to view in this section.) Once in the Digital Camera section, there is an easy Product Compare button ... more