comet.co.uk

Advantages: Oven looks good and I may lose weight from not eating for another two days
Disadvantages: Misleading information on website and customer services advising that they could not be flexible

I needed a new oven and so loked as several websites - Comet advertised that they offered FREE delivery and installation on their NEFF ovens, so i purchased this item from them for this reason. I completed the order from and arrange 1 days leave from work. On delivery they informed me that they were not aware there was an installation. I called Comet Customer Sevices office and was advised that they were fully booked and I had to wait a further TWO ...
...I must take and the inconvenience of a further two days without an oven. The girl did say she would refund the delivery charge I was charged (although their website stated FREE delivery) and the scappage fee £8 - great - I get £8 back for having to wait for installation 2 days and having to use 2 days leave. I would have ordered this product from another website if I was aware that they would not install the delivered item for a further two days.I ... Read review

Advantages: i know never to shop in comet again they are a disgrace
Disadvantages: not a good machine for a family of 4 and over

beko washing machine was a sensible buy but in my opinion dont just take the word of the sales staff. my machine gets a lot of use as we are a family of five so when my machine went wrong the engineer stated hes not surprised as with the amont of washing i do i had already halved the lifetime of the machine, so much for the sales persons advice. My problem was getting the repair man out in the first place, it states on the web site within 3 days ...
...then another 7 days to get the parts. When buying the total cover we were told if anything goes wrong it would be repaired within 2 days. Grit your teeth when talking to the customer service help line as they are not helpful , and refused to let me talk to a supervisor and said they would get one to ring me back but im still waiting. ... Read review

Advantages: it should be a good laptop
Disadvantages: it does not connect to the internet.

Similar to the other reviews, comet has very bad aftercare for laptops, bought a nc10 netbook a couple of days ago, never worked properly, wireless card is faulty, lots of stuff about this on the net, not much good as a netbook! if i can't connect to the net. COMET are sharks, you have more rights if you buy from the internet, normally a 7 day return, but comet is a 0 day return, not interested, passed it on to the manufacture. this can't be right ... Read review

Advantages: cheaper sometimes
Disadvantages: not worthy at all, at any cost

I bought an Acer Laptop in a Comet store on 3ed/07/2009, for 5 days the laptop kept working fine for 1 day and next day got something brakdown, then I recovered it with a backup cd which I made myself at the first palce and it worked fine again ... and then somthing was wrong again , for 5 das doing the same thing. I tried return it in another Comet store but got refused and been asked to go back to the brench I bought from. I exprained I had been ...
...Comet stores. But I just got lots of excuses and been forced to go back to the 1st store. Ok, I took another 3 hours to go back to the 1st branch, and I still got refused for a refund, " simply...... Comet dosen't do refund, if the item is faulty, we will do repaire but not refund" I was told. I told the manager that I asked your saleman very clearly that "if any problem, can I get refund and your saleman replied to me " yes, you have 14 days to ... Read review

Advantages: You can take the item away with you when you buy, they price match local retailers
Disadvantages: returning faulty items is very difficult, very contradictory head office phone advise

I bought a tv from Comet a couple of weeks ago, and left it in its packaging for a couple of days, whilst I was selling my previous tv. After I'd set up the new tv, all seemed fine, until I started to get an intermitant flickering picture with HDMI sources. I first went into Comet to ask what the prodedure for returning it was, and was told that either an engineer could come to my house and test it, or that I could return the tv to the store, where ...
...be faulty, the tv would be written off, and a replacement or refund could be issued. I took the tv back to the store (18 miles away from where I live), and was then told by a lady at the customer service desk that they would have to get an engineer out to the store, and that the soonest he/she would be able to come was 4 days later. I asked to speak to the manager, and he very smugly recited the company's policy on returning tvs. I agreed to have ... Read review