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... Well no sooner were we home than I began thinking to myself that I should have just bought it while I was in the store and bit the bullet – heading to comet.co.uk to spend my pennies after a little internet research on alternative options. Who are Comet Comet are part of the Kesa Electricals ... Read review

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Best Price, Best Choice, Worst Customer Service

AdvantagesGood Navigation, wide range of products, competitive on price

DisadvantagesPoor after sales customer service / delivery service

"...the bullet – heading to comet.co.uk to spend my pennies after a little internet research on alternative options. ===Who are Comet=== Comet are part of the Kesa Electricals PLC Group which operates in 10 different countries and is Europe’s 3rd largest electrical retailing group. According to Kesa Electricals there is a common trading philosophy shared across all of the groups operating companies consisting of Best price, best choice and best service. ..." Read review
11.01.2011

Ciao members have rated this review on average: very helpful

Sucked up by Poor Customer Service

AdvantagesWebsite easy to Navigate, some prices heavily discounted from store price

DisadvantagesDidnt deliver as promised, little weekend back up support for complaints

"What a palava. You cannot believe how difficult it has been for me to buy a new Vacuum Cleaner. My old one, which has been faithful until now has decided it no longer wants to pick up the muck and I dutifully did the electrical store rounds two weekends ago and decided on a Dyson DC07 Animal…Grrrrr! We were almost ready to buy it from Currys when we enquired about web prices and the store manager advised it was nearly £50 cheaper via the web, a fact ..." Read review
02.08.2003

Ciao members have rated this review on average: very helpful

Community Level 1skinrush

skinrush

Comet - Not good if something goes wrong

AdvantagesYou can take the item away with you when you buy, they price match local retailers

Disadvantagesreturning faulty items is very difficult, very contradictory head office phone advise

"I bought a tv from Comet a couple of weeks ago, and left it in its packaging for a couple of days, whilst I was selling my previous tv. After I'd set up the new tv, all seemed fine, until I started to get an intermitant flickering picture with HDMI sources. I first went into Comet to ask what the prodedure for returning it was, and was told that either an engineer could come to my house and test it, or that I could return the tv to the store, where ..." Read review
22.06.2009

Ciao members have rated this review on average: very helpful

Community Level 1dismayed

dismayed

Acer Laptop from Comet - Never Ever Again

AdvantagesCheap online price looked like good value for money

DisadvantagesPoor product reliability and safety and arrogant lack of concern from Comet

"I bought my Acer laptop from Comet online in November 2006. On delivery, I unpacked it and plugged it in and quickly discovered that the card drive didn\'t work. I took it to a local Comet store who told me I\'d have to deal with Acer directly. I argued my consumer rights and after a lot of hassle they suddenly agreed to replace it and I took home a new laptop. At the beginning of October this year, still within the 12 month warranty, I left the ..." Read review
13.11.2007

Ciao members have rated this review on average: very helpful

Community Level 5woodnymph

woodnymph

come early.co.uk

AdvantagesSite is easy to use

DisadvantagesHmm, poor, very poor. Customer services suck..

"...in to that later! comet.co.uk is a nice bright colourful site. (mainly orange!) It is very easy to look for the products you want, by using the Products Menu on the left of the home page. I was using them (01.01.01) to purchase a Digital Camera as they were selling it for the best price. Which I found in ~ Cameras & Camcorders>Digital Cameras. (There were 19 products to view in this section.) Once in the Digital Camera section, there is an ..." Read review
07.01.2003

Ciao members have rated this review on average: very helpful

Show all 102 reviews

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Product Information for "comet.co.uk" »

Product details

Type Computers & Electronics
Domain Extension .co.uk

Ciao

Listed on Ciao since 11/06/2000

Compare comet.co.uk to other similar Online Shopping »

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Extremely poor customer service. (*)
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similar by Name (A-Z) (C)
Delivered when stated
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(*) Reviews by Ciao members


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