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Promises but Can't Deliver
Site easy to use and stores often have sufficient stock
They Lie about price matching and terrible customer service .
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I used to like Comet. I used to find their customer service excellent. I used to find they had good deals both in store and online, But that has completely changed after I went online found a vacuum I liked and was in budget as my Dyson has died after many years of use!
I thought I would go in to the store and buy it with Love 2 Shop vouchers, as they are burning a hole, but I thought that I would just check the vacuum was in stock or if it would need to be delivered. Imagine my surprise when overnight they price had gone up almost £100!! I was thrown a life line when I found their Price Match Promise!
I was quite impressed as they compare their prices against Currys, John Lewis, Tesco, Argos and PC World. The criteria for the price matching are as follows:
-The product on our competitor's site is identical to one they sell
-The product must be in stock and available for immediate delivery
-Comet must have this product in stock
-They are able to check the offer on the competitor's website
OK so I now just had to check if any of the competitors had the vacuum for a cheaper price....eureka! John Lewis to the rescue, they had the vacuum for the for original Comet price. I contacted Comet via email telling them that I wanted to price match the vacuum and gave them the link to the John Lewis site.
2 days later I got my reply....they would do it! I went in store gave the shop boy the copy of the email from comet and ran through the whole saga of how they changed their price and I had to price match it even though it said all this on the email! He then phoned John Lewis and John Lewis told him they don't sell any vacuums (I was starting to think that he was slow by this point as I could hear the person from "john Lewis" and he was laughing). I was now getting annoyed and pointed out that I had an email from their customer service and a Smartphone and would show him that they do if he was going to be stubborn and ignorant so would I, and I am much better at it! He then checked online found the vacuum, and confirmed that it was in stock for delivery but not in stock in store (both criteria for the price match).
He was going to price match it then but just wanted to check "with his manger" who came over and said they would not price match as the competitors store is "not in a 10 mile radius" of the store! I pointed out that this is not one of the Price match criteria! he just said they did not price match in stores that are outside of a 10 mile radius of the others in the price match promise and I could leave now (then it hit me I recognised the voice of the person from "John Lewis" as the Manager). I was seething and have complained to comet and have been informed they will investigate the store and people involved, so in other words nothing will be done and they have lost a customer for life!
I have checked their competitors sites and all bar PC World have the vacuum for cheaper (almost £100) and it's only because PC World don't sell vacuums that they don't have it cheaper! Comet say they are confident they are cheaper than their competitors well i beg to differ.
I had the same problem with price match in Currys. Unbelievably they would rather let me leave the store than honour the price. Stupidly the t&c were so strict unless the store was next door you would never use the price match!
catsholiday 02.05.2012 14:17
Sounds like you were given the runaround!
hanmillie 02.05.2012 12:07
I have yet to hear anyone say something good about this store and have not personally shopped there as a result.