dabs.com

Advantages: Price, Delivery, On-line customer service facility
Disadvantages: Could Communicate their actions better-Need to check fragile items

Panasonic Plasma TV arrived, I signed for it, opened the box and yes...the screen was smashed. Started to fret - should I have examined the TV before letting the courier (UPS) go? Would they blame me? I started to get angry, expecting the worse. Dabs were great, UPS were even better. Refund about ten days later (I used a credit card-if you can always used a credit card for the extra protection they provide). This is only the second time I’ve returned ...
...loyal customer. Can't say any more, really. Thought I'd post my experience. Thanks DABS & Chris (female) at Manchester Depot UPS. If UPS were based in Liverpool there’s a 1 to 4 chance of me liking them even more!(heh-heh!) PS- I eventually bought a full HD 42” Pana Plasma at PC World in Speke Liverpool for £799. Sweet. ... Read review

Advantages: Good products, competative prices, good sturdy products
Disadvantages: DHL Couriers

Bought a computer case from Dabs.com and was shipped to me by DHL, i have actually yet to receive the item due to a screw up on the part of DHL which can be read about in my review of DHL. i have contacted dabs and the customer sales representative i spoke to is looking into it. I cannot fault the customer service at dabs, very concerned very helpful very dilligent. Dabs.com are only let down by their use of DHL couriers. The customer services representative ... Read review

Advantages: cheap, online and finance options
Disadvantages: bad customer service, you have to pay interest of faulty returned goods!

...a pc and monitor from dabs.com mainly due to the price being lower than anywhere else. I went for the finance option, which offers a few different options which seemed worth it. After a few weeks my monitor packed up and I contacted dabs for advice. They advised me to return the item and paid for the postage due to it being within 6 months. They advised me it could take weeks, which was fine in the fact that they had set my expectations. 2 weeks ...
...for the monitor - so I asumed it wasn't able to be fixed. The web site also stated that the monitor had now been discontinued. When I checked the amount, I realised I hadn't been refunded any parcial postage (I'd paid 10.50) and I would also now be paying interest on the item. I attemoted to contact dabs, but their only option is online chat (which is always busy) and email (which takes days to get back to you). They advised it hads nothing to do ... Read review

Personally I am also considering never using them again. I ordered speakers two weeks ago. Website showed items as in stock. Within 10 days I had received 6 change of delivery dates as items were not in stock. I emailed them, they have said delivery is now expected in another three weeks time, but their website is still showing as in stock. Never again.

Advantages: Easy to use website and sometimes price
Disadvantages: Sparse and POOR customer service+ No telephone line

Buying from DABS.com couldn't be easier, and delivery has always been prompt on all the times I have used them. However, if you have a problem with what you buy and need to return it, give up all hope of descent or even acceptable customer service. I have tried on more than 40 occasions to log on to their "online chat service", and have never been able to. It is always "busy". I have tried at various times of the day, and nearly continuously for ...
...In their returns help section, DABS.COM say that they "strongly recommend that you contact the manufacturer directly for a warranty repair or replacement". As far as I am aware, this is not how things work in this country. I would not recommend DABS to anyone wishing to have peace of mind that if something goes wrong, they will get good customer service. ... Read review