... The chairman of the company, David Atherton, can be emailed direct on: da@dabs.com and says he is happy to answer any questions about the status of the company.
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The website itself is easy to use, with lots of useful links situated on the home page, a search facility ... Read review
Advantages: cheap - fast delivery Disadvantages: poor customer service, if something is broken, they wont accept it back.
I ordered a HP pavilion laptop from Dabs, and when I received it, had a broken scriber / pen holder, with parts rattling around inside the laptop. When contacting Dabs about this, they anoyingly do not hacve a phone service and have to contacted via dabs live assistance or via email.
Via email they were exteremly slow to reply. Dabs eventually agred for me to return the laptop for inspection, so it was sent back via courier to Dabs but returned ...
My experience of DABS? VERY poor so far, the customer service is non existant, all auto reply emails, the phone number - an aitomated message, and the "live chat " function -BUSY.I placed an order for various bits and pieces, and paid by my visa card (note that they have the Verified by visa Sign at the bottom of the web page) and, after all the pain of typing in your verified by visa password, i then received an auto reply asking to confirm my address ...
DrNIck 19.08.2008 (26.09.2009)
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Advantages: Price, Delivery, On-line customer service facility Disadvantages: Could Communicate their actions better-Need to check fragile items
Panasonic Plasma TV arrived, I signed for it, opened the box and yes...the screen was smashed. Started to fret - should I have examined the TV before letting the courier (UPS) go? Would they blame me? I started to get angry, expecting the worse. Dabs were great, UPS were even better. Refund about ten days later (I used a credit card-if you can always used a credit card for the extra protection they provide). This is only the second time I’ve returned ... ...loyal customer. Can't say any more, really. Thought I'd post my experience. Thanks DABS & Chris (female) at Manchester Depot UPS. If UPS were based in Liverpool there’s a 1 to 4 chance of me liking them even more!(heh-heh!) PS- I eventually bought a full HD 42” Pana Plasma at PC World in Speke Liverpool for £799. Sweet. ...
Advantages: Good products, competative prices, good sturdy products Disadvantages: DHL Couriers
Bought a computer case from Dabs.com and was shipped to me by DHL, i have actually yet to receive the item due to a screw up on the part of DHL which can be read about in my review of DHL. i have contacted dabs and the customer sales representative i spoke to is looking into it. I cannot fault the customer service at dabs, very concerned very helpful very dilligent. Dabs.com are only let down by their use of DHL couriers. The customer services representative ...
lenswipe 14.03.2009
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Advantages: cheap, online and finance options Disadvantages: bad customer service, you have to pay interest of faulty returned goods!
...a pc and monitor from dabs.com mainly due to the price being lower than anywhere else. I went for the finance option, which offers a few different options which seemed worth it.
After a few weeks my monitor packed up and I contacted dabs for advice. They advised me to return the item and paid for the postage due to it being within 6 months. They advised me it could take weeks, which was fine in the fact that they had set my expectations.
2 weeks ... ...for the monitor - so I asumed it wasn't able to be fixed. The web site also stated that the monitor had now been discontinued.
When I checked the amount, I realised I hadn't been refunded any parcial postage (I'd paid 10.50) and I would also now be paying interest on the item. I attemoted to contact dabs, but their only option is online chat (which is always busy) and email (which takes days to get back to you). They advised it hads nothing to do ...
andysmeth 13.02.2009
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