Dabs customer service is APPALLING - probably the worst I have ever experienced in 11 years of internet shopping. I bought a monitor from them with a 36 month warranty. After 24 months the monitor developed a fault, so I contacted them via their website to request a repair or exchange. The orders history section did not recognize the warranty period and so I had to send an email to customer services to register a warranty claim.
After 2 weeks I have still not had a reply from Dabs. I also contacted the manufacturer Digimate, who confimed the warranty was 36 months but otherwise did not respond to my messages. Both companies are now being reported to Trading Standards, and I fully intend to sue Dabs in the small claims court.
My advice is simple: do NOT buy from Dabs. Shop anywhere else, but avoid Dabs at all costs! They want your money, but once they have it you might as well not exist.
More details
Layout & Design
Poor
Navigation
Hard
How fast is this website?
Slow
Content Update
Seldom
Quality of the Content
Poor
Range of Services / Products
Needs improvement
Products & Services Pricing
Expensive
Search Facility
Very poor
Security & Privacy Statement
Poor
Purchase Tracking Function
Poor
Speed of Delivery
Slow
Ability to Customise
None
Customer Services Support
Very poor
Client Number / Order Number
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