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Beware of Dabs.com - finance, return and customer service

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1 Feb 13th, 2009 

4 Ciao members have rated this review on average: helpful

Advantages:
cheap, online and finance options

Disadvantages:
bad customer service, you have to pay interest of faulty returned goods !

Recommendable No:

andysmeth

andysmeth

About me:

Member since:09.12.2007

Reviews:3

I decided to purchase a pc and monitor from dabs.com mainly due to the price being lower than anywhere else.
I went for the finance option, which offers a few different options which seemed worth it.
After a few weeks my monitor packed up and I contacted dabs for advice. They advised me to return the item and paid for the postage due to it being within 6 months.
They advised me it could take weeks, which was fine in the fact that they had set my expectations.
2 weeks later I received an email stating I had been refunded for the monitor - so I asumed it wasn't able to be fixed. The web site also stated that the monitor had now been discontinued.
When I checked the amount, I realised I hadn't been refunded any parcial postage (I'd paid 10.50) and I would also now be paying interest on the item.
I attemoted to contact dabs, but their only option is online chat (which is always busy) and email (which takes days to get back to you). They advised it hads nothing to do with them and they wouldn't refund anything else to me.
I wanted to put in a complaint and asked for them to send me their complaint process. They sent me an email address!
I am now liasing with trading standard as dabs cannot be bothered to take any responsibility.
Please be aware that if they send you a faulty item which you have to return, remember if you have taken the finance option, you'll be expected to pay interest on any item you return!!! 

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Comments about this review »

Luvlylana 13.02.2009 15:09

Oh dear :( xxx

thereddragon 13.02.2009 14:49

Sadly, Dabs used to be a good company back in the 90s when I used to buy from them occasionally, but they've developed a terrible reputation the past few years, a shame.



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