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Online Holiday Booking

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63% positive

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published 15/04/2010 | grhill
Member since : 15/04/2010
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"Definitely Never Book with Direct Ferries"

I made a simple mistake with a booking on the website. On calling them immediately afterward, they refused to refund my money saying that I was within the 7 days of travel. It is terrible customer dis-service, and has left we with a sense of being cheated.

Trying to save the situation, I looked to re-book onto another ferry. The operator asked me to wait whilst he called P&O Ferries. He said that the company was not picking up the phone, so please could I call him back later to try and re-book. I felt it would have been faster to talk directly with P&O.

My recommendation is to book directly with ferry companies, as using this intermediary is only likely to cause you additional stress.
Good luck.

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Online Holiday Booking

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Type: Online Holiday Booking

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Listed on Ciao since: 11/07/2004