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Reviews - diy.co.uk ( B & Q )

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Excellent

Safe and secure with an excellent variety of produ...

None

DIY.COM. What is diy.com? ~~~~~~~~~~~~~~~~~ Diy.com is the online store of the company B&Q stores. This website enables you to visit B&Q from the comfort of your own home and have full access to most of the products that there stores have (This excludes Paints and Wallpapers). You can place your...

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Excellent

quick, easy, effective

none

Normally we walk over the Hill to B&Q, which is fine if you want something small, but not suitable for big purchases. It is an even less helpful solution if they don't happen to have the one thing you really need. It was therefore out of necessity rather than enthusiasm that I hoped online to...

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Super

lots of products to choose from, good value for mo...

certain items are really hard to find, expensive d...

My mission started after sorting though boxes of books and deciding that I really could do with a book shelf, I also needed a hose for washing the back yard out and the only place where I figured I could buy both items was B&Q. Now I could have taken a 15 minute trip down the road to my local...

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Excellent

Masses of products, great prices, useful other sec...

None found so far

I’m in the process of buying my first house and when I finally get it it’s going to need quite a bit of work. So for the first time in my life I’ve taken an interest in things DIY and, more specifically, places SELLING things DIY. Last weekend I set off on what was meant to be...

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Excellent

quick delivery

lack of knowledge

Ok ..I don’t want to hear a told you so …As some of you know I recently experienced difficulties getting a new bath, some of you had left comments suggesting B&Q .I thought that I would put this advise to the test with some strange results. I don’t live very near a B&Q Warehouse...

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Excellent

Great customer service; friendly returns

Nothing really - read on

It’s rare that I write an opinion where I have praise for something and have little to criticise, but after reading on here many people’s bitter experiences with retailers I thought I would add a good one for some balance! Over a year ago I purchased an air conditioning unit from DIY.com. It was...

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Not for me

It's at the end of my road

They blatently lie

I had a quote for a kitchen on 20th November 08, nice, the lady came to my house and did the CAD to show me what the kitchen would look like, but I felt the installation costs were a bit steep so I shelved it for a couple of weeks, reasoning that the cost of the actual kitchen would be unlikely...

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Not for me

“Mississippi Bath Screen”

published 23/12/2009

Looks good

Unstable and dangerous.

I recently purchased a bath screen in B&Q's clearance offers. It didn't specify the original price but at £50 it seemed reasonable for the purpose I needed it for - upgrading a bathroom in the house I had inherited from my mother and intended to rent. The tradesman who fitted it, needed to drill...

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Not for me

published 16/11/2008

Bathroom supply and installation Advantage: Good discount and interest free terms Disadvantge: Installation incomplete even after 7 weeks. Delivery and supply of goods ordered - incomplete, all the goods ordered not delivered, wrong items delivered. Installation by contractors - unsatisfactory - did not start on due date. It has taken over 7 weeks the installation Two B & Q appointed contractors employed, shoddy workmanship by first contractor. No response from store manager, sales and design person or Customer service Manager on complaining and writing about shoddy workmanship and delay in supply of goods. Excess damage to carpets and furniture as a result of faulty installation of plumbing feeding water to the washbasins. Lot of inconvenience, mess and stress. Avoid B & Q. Vijay Pandit London W12 16th November 2008

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Not for me

you wont pay your money out

none

seems they like to take your money then after 2/3 day later they tell you it is out of stock, When we ordered our patio doors on the 22/07/2008 we where told they would be delivered on the 28/07/08. we where then informed they on the 24/07/08 that there was one item missing from our order IE; the...

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Not for me

published 04/10/2008

I recently purchased sliding wardrobe doors from B&Q in Plymouth. After taking the first set back, the second set proved there to be a fault in the design. Despite the display set in store showing the same problem, the staff were unwilling to accept liability and one member of staff was extremely rude. The customer service via the store and the telephone were both dreadful. Having provided B&Q with a lot of custom whilst building our extension, we would expect a higher quality of customer service.

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Not for me

published 08/10/2008

The B&Q website is a joke. Although there is an advert in the paper for a loft ladder for less than £30, can we find it on the website? No way. It has all the ease of access of a labyrinth. Past experience of B&Q hasn't proved to be a great experience. The parts of a kitchen were delivered in four separate bits, and that only after much hassle. All in all, I'd recommend shopping elsewhere, online and otherwise.

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Not for me

“Don't Order A Kitchen !”

published 30/05/2008

Excellent Sales & Design Staff in Store

Absolute Rubbish Back-up Staff And Delivery Times/...

I ordered and paid for kitchen 4th April 2008. Delivery was quoted 24th May, 7 weeks and 1 day later. Seems a while you might think, but I was told this was because they had such good Easter in terms of orders that this was the best they could do, so I had to accept it. Well, after waiting 7...

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Satisfactory

None

Not always the full range and do not carry all acc...

Have just read the other reviews and have to disagree with most of them. The layout of the website looks dreadful, I appreciate that they have used corporate colour scheme but the colour of text makes it difficult to read. The initial images of products are very poor and you have to enlarge them...

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Not for me

published 05/09/2008

Non existant customer services, can't get through to the store by phone. Staff who really haven't got a clue,that is if you can find a member of staff on the shop floor.

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