Advantages Extremely quick, efficient, professional, great products
Disadvantages Silly price for generic screen protector, SIM delay
Like so many people on this site, I was really nervous about committing to an internet mobile service. However, my circumstances made it difficult to go anywhere.
I love gadgets, desired the HTC hero but can't get reception for Orange in my house. E2save had the hero on Vodafone.
Unlike mobiles.co.uk, who had a automated response saying there would be an hour wait in the queue (well at least they told me!) I got through to customer services immediately. I have since done so again 3 more times, so perhaps customer services are improving here.I avoided the cashback contracts and went for a straightforward contract. I have a straightforward Vodafone £30+ internet 18 month contract with an amazing and unlocked FREE phone (worth £400). The lady was helpful, polite, professional and made sure I totally understood what I was signing up for. She even gave me the cancellation numbers for the phone care and tech help lines without me asking! I believe these add-ons are Vodafone products, so I appreciated that.
My phone arrived by Royal Mail special delivery next day as promised, although right on the 1 pm deadline - but that's Royal Mail's issue. However, around noon I contacted customer services to track my order and got fantastic help, quickly.
Along with the phone came a cardboard wallet containing several sheets of paper detailing every contractual aspect I can think of. Interestingly, it even contained details of how to claim cashback, were it relevant. The cashback claim page does state clearly which bill is for which month. In addition to the paperwork, if you type in e2save helpdesk, there is a whole and very detailed page telling you exactly how to claim.
The screen protector was £5.99. When it came it was one sheet of plastic not cut to size - my screen has rounded edges, there's no way it will stay on for long. Two wipes came with it. That, to me is very poor value for money. I would suggest you don't bother buying it, get it on Amazon for a quid if you want a screen saver. (I was being lazy.)The SIM card didn't work. No service. I was porting my number from Orange, however, and was told by my helpful lady that the porting would be live on Monday (phone arrived on Friday). But she did say that I should have a temporary number until then. I didn't.
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