I subscribed eFax Plus service for my small business for two years.
I used it for the occasional documents that I had to send to my mom's shop (she doesn't use computers so email was not an option), and for the few contracts that were faxed by suppliers instead of scanned and emailed.
The first year or so, the eFax service was working fine. I had a very low volume of fax traffic, say less than 30 pages in & out.
Sometimes it happened, that after I had sent the email fax, it would take hours before it was actually received. Although a bit irritated, I thought their system just is sometimes slow.
However, lately in 2007, whenever I had to fax something, it would not work, I kept getting error messages like "Unsuccessful".... "the line was busy" or "there was no answer".
I could not believe it since I know my mom's shop fax is actually very little used, the line could not be busy. Many times I phoned her, and she said the fax machine keeps beeping but in the end nothing come out.
Her sending faxes to my eFax number were often unsuccessful, as well, for "number busy" etc.
The problems occurred not only between my PC and my mom's fax, but when I had to fax something urgent to suppliers etc.
I had contacted eFax support for help, but they could not solve the problem. They said they had tried to call the receiving fax number, but "there was no answer".
A few times I had to go out and send an urgent fax from a convenience store, and it always worked, so I don't believe there was any problem with the receiving fax number or machine.
Finally I had got enough. The end of the subscription period getting close, I phoned the eFax Plus customer support and announced that we wished to terminate the service. The customer service rep was very cooperative, and requested my credit card details for confirmation. I didn't have the card details at hand, and I told her I'd have the check which card was actually used for paying the service. The service rep the said that the eFax pin number would do. I got the pin and all was fine.
However, afterwards I did not get any email confirmation of termination, but when I tried to log on to the eFax website, I was not able to. So it was indeed terminated.
Honestly, I'm very sad the service was getting very unreliable, but for business use I had not choice but to terminate it. They had a great concept, and if you could rely on it, it would be a great system for any small biz, especially with lot of fax traffic, since that could make it easier to bear the annual charges.
I am now setting up a mobile fax service, provided by my mobile phone carrier.
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Jan 15th, 2008
(Jan 10th, 2008)
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