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The Booking Is Easy

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24.08.2008

Advantages:
Simple to use

Disadvantages:
Constant attempts to get you to spend more money

Recommendable Yes:

16 Ciao members have rated this review on average: very helpful See ratings
exceptional by (5%):
  1. dtait07
very helpful by (95%):
  1. MAFARRIMOND
  2. Julieshobs
  3. tumblewheel
and 16 other members

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*EasyJet website*

I booked a trip to Ljubljana in Slovenia using this website back in February.

Speed: Nothing to complain about here, unlike some sites that keep you waiting forever for pages to load. The payment page was the only one that took a while, but this might have just been a random glitch with my ISP.

Design: as you would expect, the website is rather...orange.
Initially you will be asked to select your language - the site will remember this at least for a few days, in my experience, since I prevaricated for several days before booking. (Warning - don't do this. The prices do go up almost daily as seats are sold, the others become more expensive).

The front page is somewhat cluttered and bright in feel. Everything is relevant, e.g. offers and ideas for trips, other services such as hotels and car hire, transport to Stansted, etc. but I find it confusing when there are too many links (many of which in fact link to the same thing anyway), and prefer simpler sites.
What you need is the flight search bar, which is prominent enough despite the crowded feel of the page.

The subsequent pages where you select your flights are much less cluttered and simpler - when you view prices on various dates, you get a box with the flight details each date, with each day shown in a different colour. (These colours are surprisingly tasteful pastels).

There are no distractions, except a relatively unobtrusive list on the right of the page, with the cheapest flight available to your destination in the current month and for a few months into the future. If you are very flexible, you might find this useful.

Ease of use:
Searching for flights is painless. You can select any London airport if you don't mind, which is useful and not something that I found on other websites. You pick your dates - with the option of ticking a box if you're flexible - and select your destination, put in the number of travellers, and you're done.

You are then taken to your flights - you will see either a 3-day or 14-day view. If you ticked the "flexible dates" box you get the 14-day view, if not, the 3-day, but these are shown on tabs so you can easily switch between the two. There is also a "flexible fare" which allows you to change your dates later.

As you may have guessed, the flight prices are shown for either 7 days either side (so this is actually a 15-day view, if you want to be pedantic!) or 1 day either side of the dates you put in.
In the 3-day view, you get flight times and prices for every flight that day.
In the 14-day view, you only see the cheapest flight for each day, so if there is more than one flight per day, the more expensive ones are not shown. It would be useful if the times were also shown in the 14-day view - after all, you might choose a cheap fight and then discover that it leaves at 5am!
It is however useful if you can be flexible and want to see when the cheapest fares are.

When you pick your flights from the 14-day view, you are taken to the 3-day view, so you can then see the varoius flight times. You could decide to select another day if the times are better or the prices cheaper, which is useful.
If you're not very flexible with your dates, you would find it quicker to book directly from the 3-day view.

My only gripe is that the view is quite large, so you may not be able to see both outward and return flights on your screen if there are a lot of flights per day, or you have a small monitor. Keeping in mind flight times and prices on 3 different days - and sometimes for different airports, if they are close together e.g. London - for both outward and return is a little confusing.

Another is that there is no calculator to show you the total price for both your flights. With EasyJet you don't buy a return as such, but two one-way flights, so you have to total prices in your head. OK, it's not rocket science, but it's a hassle.

Once you have selected your flights, you are taken to the page where you can waste money, if you choose, on "extras". You can add Speedy Boarding (see my review of the actual airline, but unless you find getting on the plane 5 minutes earlier than everyone else particularly amazing, save your £6.00).

Hold luggage costs £6.00 each way, and you can also pay for excess baggage online (above the allowance of 20 kg). Be careful, this is excess weight, not the actual weight of your luggage, so you would leave it as 0 if your luggage is under 20 kg. Someone booking quickly and not reading thoroughly could make this mistake. That said, I don't know how you would know how much your luggage is likely to weigh when you're booking, unless it's very last minute!

Travel insurance is, of course, added and you have to remove it - a nice scam to catch those who are in a rush and don't notice! It takes two clicks to remove, since you inevitably get an "are you sure?" message.

There are also other extras, e.g. adding sports equipment, carbon offsetting.

Once you've checked everything, you can see the total cost. In fairness to EasyJet, there are no surprises here (well, except the hold luggage charge). Unlike RyanAir etc. and their "1p" flights, the flight prices quoted are what you pay as they include taxes.

The next page is again pretty crowded, and you have to scroll past more "offers" i.e. ways to separate you from your money to proceed and pay.

Returning customers can log in, or you can proceed without doing this. I had used EasyJet before a couple of years ago, but couldn't remember my username or password. Filling in your details is relatively quick and simple. It's basically just the usual - name, address, etc. and of course card details. They take all major cards including Solo. There is a charge for paying by card (2.5%, minimum £4.95 for credit cards, and £1.75 fixed for debit cards).

You get a confirmation e-mail (e-ticket). Mine arrived pretty quickly.

I didn't use this facility, but you can track your booking on the website. You will be informed of any changes to your flights, apparently (this didn't apply to my flights so I can't confirm this).

Other stuff: I found some of the categories below didn't apply to me, as I didn't use them or they just don't apply, so have given them an Average rating by default.

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Comments about this review »

dtait07 24.08.2008 20:16

great review, E-worthy as very informative : )

bean372042 24.08.2008 19:29

Excellent review, I hate the fact that they add on insurance, Monarch do that too! Jean XX

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This review of easyjet.com has been rated:

"exceptional" by (5%):

  1. dtait07

"very helpful" by (95%):

  1. MAFARRIMOND
  2. Julieshobs
  3. tumblewheel

and 16 other members

The overall rating of a review is different from a simple average of all individual ratings.



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