Hi. I like to read actual opinions on Ciao rather than straight narratives of what the product does....
Hi. I like to read actual opinions on Ciao rather than straight narratives of what the product does. This will be reflected in my ratings.
Member since:04.02.2001
Reviews:40
Members who trust:8
Ebay’s had its fair share of free publicity. From the first time that someone tried to sell a live baby on there to the latest yet equally entrepreneurial/sick ‘World Trade Centre, piece of," auction. So having found a number of old Ericsson mobile accessories such as chargers, hands free kits and desktop chargers and having no one to buy them Ebay seemed was an obvious option to raise some much needed beermoney.
I found other auction sites such as QXL and Amazon not as nicely organised or professional looking but throwing caution to jumping into a bad thing I checked out some opinions on Ciao and the other site but was surprised to find only opinions based on experiences of buying and not a mention of selling.
I guess I had nothing to lose but the rules of auctions mean that you can’t list everything
you have over all the sites without cheesing off buyers. To build a good reputation, which is something that debatably helps you, you have to stick with just one site and set of bidders. No doubt though buyers are surfing through all the sites anyway so this shouldn’t really matter.
Initially the site itself is an absolute nightmare to use. Sure, navigating around various auctions and searching is easy money and the categories are probably the best set I’ve ever seen, but just try listing something.
Like any tight Internet user I want to know if it’s free or not and I’ll tell you now, it isn’t. On top of that there’s an air of scamming about the place. In their introduction, of which I read every presented section, they seemed to mention absolutely everything I needed to know except the fact that I was going to be charged a minimum listing fee of 30p purely for having my item displayed whether it sold or not. One is warned about the listing fee just before the item is listed and this I had no trouble with this as it is an acceptable price (30p for items up to £14.99, then 60p for items £15 or above and so on). Basically to get the best deal list items for £10 and hope they reach an acceptable price.
The ‘Final Auction Value’ fee did not go down as well as not only was it just thrown on me once my auctions had ended but I also found it extortionate! Considering I had already paid a listing fee, I was charged 5% of the selling price if an item sold. For more expensive items the percentage goes down.
In total it works out as roughly 8% of the total I made from selling my items. I’d find 2% reasonable. I understand Ebay have to make their money somehow but I still find no clear explanation of these charges in any of the help section.
Charges that are listed quite clearly on the listing form are those that allow you to give your item extra selling potential on the site. For example you can list your item on the front page of the site for the bargain price of £19.95. You can also add extra photos (on top of your one free one) at 10p a shot. Other not so useful functions that they can charge for are also listed there. I didn’t find I needed them, all my items sold apart from a rather undesirable Ericsson T-18 charger.
Still on usability, listing the item was not as easy as just filling in any old form. There are a lot of rules and regulations that limit you from using certain functions as a first time user. These include setting a price people can automatically win the auction at and setting a ‘reserve price’ which means that you do not have to sell your item if it does not reach a set price. I found it more than mildly annoying having to go back and fill in the form again each time I selected one of these options. Once I did a couple though I was fine with it. Along with the inability to set a reserve price I found was that first time users were unable to use the PayPal function (where people can pay you via credit card).
Lastly you have to deal with options such as postage and escrow. For reasons that won’t be revealed I am privileged enough to be able to ‘blag’ postage and so I agreed to ‘pay’ postage. Upon browsing other auctions though most sellers seem to like the buyer to pay postage costs (tight fisted I know!) I didn’t really notice that it made much difference to the amount people bid so maybe it is better.
Escrow is where a third party holds the money and the goods to ensure no one gets ‘screwed over.’ The general trend seems to be that sellers will accept this provided the buyer pays for the service. On all trades I made no one required it and I was happy to trust them. For items of higher value it might be worth giving it a go.
I set all my trades at a week in length and sold five out of six items. If items don’t sell Ebay offer to relist it for free provided it sells the second time. The majority of the items didn’t really reach the price I wanted so it might have been worth listing them for a longer period.
The buyers were a cautious bunch who obviously didn’t want to get their fingers burnt and really wanted reassuring that the merchandise was genuine Ericsson kit and not Asian imitation fake. All done via some courteous emails.
Once the auction is won you get in touch with the buyer, they send you a cheque and you post the stuff off and then leave a comment in their user profile. I dealt with a range of buyers, both highly rated and new, they were all fine. I think only negative comments would throw a user against you. Initially, I was worried about fraud, but it didn’t seem to be a problem here.
Now I’m a ‘veteran’ user I have access to useful services such as reserve prices and PayPal. I intend to give a further paragraph or two regarding these once I have experience of using them. For now though I’ll say my selling experience was a satisfactory one but not pleasurable. Three stars.
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Thanks, that was extremely useful information. Those charges do seem a bit steep though! I have often wondered about selling some bits and bobs but was wary. I feel much more comfortable having read your review. Kim
Dave39 26.11.2001 13:27
I've never been on that site, scared of getting addicted to something like that.