I'm a 21-year-old student of Modern History and German at Hertford College, Oxford, currently living...
I'm a 21-year-old student of Modern History and German at Hertford College, Oxford, currently living in Bonn, Germany. I've just rediscovered Ciao after a long absence and would welcome any comments on my latest review!
Member since:31.12.2002
Reviews:47
Members who trust:75
Have you ever watched the seemingly omnipresent TV show Bargain Hunt? Well, eBay is a little similar to this - it is, as I'm sure a lot of you know, an online auction site. But there's a few important differences. Firstly, literally everything is up for grabs on eBay from bean bags to .. umm .. beans, so you aren't limited to rickety old chairs and novelty egg-cups. Secondly, bidding on eBay is actually pretty fun. Thirdly and most importantly, there's no sign of David Dickinson and his ridiculous glasses. Initially, I was pretty wary of buying anything from online auctions. Say I got ripped off? Say I paid but never received what was rightfully mine? Say my account details were stolen and used by fraudsters? Say eBay decided to sponsor Bargain Hunt?
Eventually, however, the allure of top products at low prices was simply too great to resist. The rigours of school life had sadly taken their toll on my faithful old watch, and I'd seen one I liked dead cheap on eBay. So in February I joined the site.
First, it should be noted that there's actually several different eBay sites, for pretty much every developed country in the world. The subject of this opinion is eBay.com, but if you're in the UK you want eBay.co.uk. From here it's possible to reach any of the other worldwide sites.
On arrival at the site you are met with a busy and well-designed start page, including links to the main functions of the site, a quick search function, and some of the ‘featured’ auctions (more on that later.)
Registration is very easy. The registration link is displayed prominently on the main page, and from there it's just a matter of following the clear instructions, which guide you through entering your details, agreeing to eBay's terms and finalising your registration. eBay need your name, address, date of birth and contact details. You'll also need to set a user name and password - eBay provide a feature for constructing user names if your first choice is taken, which can result in some rather amusing nicknames! I followed the registration process without any problems, but it should be noted
that if you are using an 'anonymous' email address such as a Hotmail or Yahoo account, you'll need to enter your credit card details to verify your identity. It's a bit of a pain, but probably a good move bearing in mind the reputation of these addresses as a haven for junk-mailers and fraudsters.
When you've registered on the site, you have the opportunity to develop your 'about me' page. This is kinda like your profile page here on Ciao - you can include details about yourself and the auctions you are running. You can even customize the HTML yourself if you're feeling adventurous!
Let's get down to some bidding! Bidding, like everything else on eBay, is very simple. There are two ways to browse the site. eBay has a well designed browsing area, allowing you to happily surf through the categories of items to find that signed photograph of Ruby Wax you've always wanted. Categories include Automotive, Electronics, Clothing, Jewellery, Computing and many more. Alternatively, the site includes an efficient search function, which you'll be using pretty often as there are so many items on offer! Items are listed with pictures, the current number of bids, prices, descriptions, and the time remaining on the auction, and can be sorted by the latter three of these. Items shown can also be limited to specific areas, useful if you need a large item that you want to pick up yourself.
Clicking on an item brings up its own page. This includes the seller’s description of the item. Many of these are very posh, with flashy visual effects to entice you to buy. If you want to find out more about the seller before you bid, you can find out more about his previous transactions by checking his or her feedback (more on that later) and ask him or her a question about the item. The item pages also include payment details, and prices for postage. A lot of items also have pictures.
eBay makes it easy to keep an eye on the items you’re interested in, before bidding on them. It’s possible to ‘watch’ any item which is a possible candidate for purchase. The attaches it to your personal page, where it’s easy to follow the auction. eBay will also send you regular emails allowing you to keep up to date on your auctions.
So how do you bid? Essentially, bidding on eBay is just like bidding in a real auction (apart from that you can’t accidentally place a £200 bid on a solar-poweredrice cooker when you scratch your elbow.) The seller of the item sets his starting price for the auction. A reserve price can also be set – this means that if the auction doesn’t reach this price the seller is not obliged to sell the item. Your bid will have to exceed the current price by a pre-defined amount depending on the price of the item – for example if the bid stood at £20 you may have to bid £20.20.
Rather than simply entering your fixed bid, you enter a ‘maximum bid’. This ensures that you win the item whilst not paying any more than you need to. For example – say the bid stood at £20. If you entered a maximum bid of £25, your bid for the item would initially be £20.20. However, eBay will automatically increase your bid to keep you ahead of other bidders – for example, if another bidder bid £23 for the item, your bid will be updated to £23.20. If the bidder were to bid £26 as his maximum price, however, you’ve been outbid as his maximum is higher than yours. If you still want the item, raise your bid again to at least £26.20. A little confusing at first, but totally logical and very useful when you think about it. The only irritating thing is that rival bidders’ maximums are not disclosed until after the auction – you’ll only know what another bidder’s maximum was when you’ve beaten it.
There’s another type of auction available on eBay, called a ‘Buy It Now’ auction. This is where the seller sets a fixed price for the item. To buy the item, all you need to do is click the link and purchase right away – no-one can take it away from you. This feature can be used on its own, or combined with the normal bidding method in the same auction.
After the auction, if you’ve won you need to make contact with the seller. Normally the seller will do this first. You need to return to the auction page and specify the payment method you will be using. If you choose an online payment method such as PayPal you can pay right away – if you use ‘traditional’ methods such as cheque or cash, you still need to inform the seller of this before sending payment. Any questions you have can easily be sent to the seller.
After the transaction has been completed, you should leave feedback for your seller, who should do the same for you. Feedback is a very important part of the eBay community, as it helps buyers and sellers determine who is trustworthy and who is less reliable. Three types of feedback can be left, positive, neutral and negative. These contribute towards a user’s overall feedback rating – a positive comment gains one point, a negative comment loses a point, a neutral comment has no effect. Users with higher ratings have carried out more successful transactions – it’s wise to check a seller’s feedback before bidding. eBay also marks new users with a special symbol. These two features help make the system more secure and allow you to place more trust in your trading partners.
What about the other part of the equation – selling? Well, it’s almost as easy as buying! Before you can sell an item, you are required to set up an eBay seller account. This is very easy, but requires the provision of your credit card details.
To sell an item, you simply click on the ‘sell’ icon at the top of every eBay page. The first form that appears requires you to specify whether your item will be listed in a normal aucion, or a ‘Buy It Now’ auction. Next, you need to specify the details of your product. Firstly, a title is required – this can be up to 45 characters. Secondly, a main description is needed – this can either be in normal text or in HTML like a web page. You can preview your description before you submit it to the site.
Next, it’s possible to upload pictures of your item. Items with pictures are more likely to sell as they seem more authentic. It’s possible to upload up to six pictures of your item, but each picture carries a fee. You can also link to pictures on your own web site. You can even add larger pictures or create a slide show, but again these cost extra.
When you’re happy with your item description, you need to provide details of the pricing of your item. From this page you can specify your starting price, Buy It Now price, and reserve price, as well as the payment methods you will be accepting and postage details. From this page, there is also the opportunity to add extra features to your listing for emphasis. There’s a lot of auctions on eBay – why not highlight your item in the listing, or make it bold to draw attention to it? You can even have you item featured on the home page! Whilst the first two of these are fairly cheap at about £1, the latter is pretty pricey!
It’s important to realise that listing an item in itself isn’t free. It’s not expensive however! You will be charged for insertion of your item, and any extra services such as Buy It Now auctions, emphasis of your listing and pictures. On top of this, a final value fee is charged; if your item sells, eBay take a small percentage of its final value. This may sound like a lot of fees, but they’re actually very reasonable – most of my listings have cost a measly fifty pence – although if you need maximum exposure for your product, charges can reach £20! The charges are payable monthly, and eBay give you a month to pay them.
Back to selling... after you have completed your listing, and you’re happy with the preview eBay shows you, click to show your item to the world! It might take an hour or two for your item to appear. Auctions generally last a week, although this can be changed during the selling process. Don’t be surprised if you don’t attract any bids during the early stages – they are much more common a couple of days before the auction closes.
The vast majority of transactions go smoothly, but eBay have good provisions for the minority that don’t. If you’re selling an item and your bidder doesn’t pay up, eBay can send a number of progressively nastier emails to them. Failing this, you can report the bidder as a Non-Paying Bidder. Repeated offences can result in suspension. If you need to work things out with your bidder, it is also possible to request their contact details.
If you’re the buyer of an item and you’re not happy with the service you’ve received, there are steps you can take too. Your first stop should be to contact the seller to attempt to work things out. If this doesn’t work, eBay offer an effective dispute mediation service to solve problems. If you feel like you’ve been ripped off, eBay, armed with sufficient proof, will refund your money, minus a £15 fee.
eBay is one of the best sites around on ease of use. It’s just so simple to navigate the site and find items you’re looking for. On logging in to the site, you are taken to your personal page. From here you can keep watch on all the items you are bidding on or selling, check your account details or feedback, update account preferences or get help on any aspect of eBay. eBay’s help, by the way, is very comprehensive and easy to use and to understand.
eBay promotes itself as ‘The World’s Online Marketplace’, and I must say the experiences I’ve had with eBay so far have only confirmed this to be true. There are simply more items at cheaper prices than any other site. It’s not uncommon to save 75% on perfectly good items. Even if you’re new to the site eBay makes it very easy to get into the site and to find your way round.
It’s cheaper than shops, less hassle than real auctions, and much easier and more fun than scouring the ad column in your local newspaper. If you’re not using eBay, you’re missing out on a lot of bargains. Highly recommended.
Thanks for reading, Matt (it’s good to be back!)
How helpful would this review be to a person making a buying decision? Rating guidelines
Hi Matt. I absolutely love ebay. I can't actually remember the last thing I bought full price from a shop. I buy everything I want from ebay including presents for people. A hugely detailed and well presented op. Take care, Stacey.x
ariadne 17.04.2003 22:23
I like eBay too and have had good buying and selling experiences. I think it's very much a friendly, trusting community.. a bit like Ciao! x
Advantages: Sell unwanted items; Buy wanted items cheaply; Well structured site. Disadvantages: Transactions are the users risk. People who don't pay up for goods they've won.
HappyBunny 23.04.2002 ·
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Ciao members have rated this review on average: very helpful
Review of ebay.co.uk