Diamond review Quote-start

A site to rival eBay?

Quote-end

4 May 24th, 2003  (Jun 16th, 2005)

198 Ciao members have rated this review on average: very helpful

Advantages:
Free listings, bargains to be had, some nice features

Disadvantages:
Not many bidders, less choice of goods than eBay, high 'Security Subscription', PPPay integrated into the system

Recommendable Yes:

Detailed rating:

Layout & Design

Navigation

How fast is this website?

Quality of the Content

Range of Services / Products

offy

offy

About me:

Hopefully I'll be back soon!

Member since:27.07.2000

Reviews:182

Members who trust:246

I am an eBay addict, so what am I doing writing about a rival auction site?

I stumbled on eBid by accident, being desperate for an item that wasn't available on eBay. I did a search on google for auction sites, and so found eBid. I have been using the site for a couple of years now.

In case anyone reading this does not know about eBay either, both sites are on-line auction sites where you can buy and sell almost anything - from a pencil to a car, and from a pair of knickers to a stereo system. You have to register to bid or sell, and the URL for ebid is www.ebid.co.uk or www.ebid.tv. They have recently launched in the USA too, so you may see some international auctions on the site now.

•• Background ••
Before writing this opinion, I asked for a bit of background to the site. This is what the site owners said "Since 2000 we have gone from strength to strength. We are now the largest free auction site in the UK and we believe 2nd overall behind eBay. We are committed to remaining a free auction site and we are very vocal about this. There is no hidden agenda." Apparently ebid was founded by four friends with financial and business backgrounds. It was launched about 6 months after QXL, and has steadily grown ever since. On 13/6/02 ebid stopped charging a listing fee for standard listings, but they make money from charging a fee to be able to list auctions (a time based fee not an auction based fee), adverts, featured listings and pop ups. They positively welcome suggestions for improvements using the navigation link at the top called 'Forums'.

•• Look of site ••
Like ebay, eBid has a busy looking home page. Each page has a white background with orange headings and blue links where relevant. The main headings from the home page are: a list of busy auctions (often with only 1 or 2 bids on them), a list of new auctions, a list of front page featured auctions, a list of categories and various search facilities and most recent sales. Considering the complexity of auction sites, I think they have managed to lay each page out very well. There are a number of icons on the auctions which denote if it is a new auction, Buy It Now, etc. but I can never remember which one is which, and so tend to ignore them.

•• Navigation ••
Navigation is very similar to eBay, with links and searches everywhere. You can either do a general search or restrict it to a category (but not a sub category, unlike eBay). The main categories are always displayed on the left for general browsing, and the navigation bar at the top also remains static. The headings are home, register, start auction, my eBid, helpdesk and forums. If you are used to auction sites, then it is a very intuitive site to navigate and it loads quickly too (but then I do have broadband).

•• Customer Service ••
In summary, excellent. I often e-mail them late in the evening, and usually receive a reply that same night. They are very helpful and willing to go that extra mile, offering alternative suggestions for your queries. They also respond well to suggestions and reports of 'dodgy' auctions, unlike eBay.

•• Helpdesk ••
The help feature is comprehensive. You can look a FAQs, the suggestion/chat forums or e-mail the site owners.

•• Signing up ••
To sign up for bidding/buying, simply click on 'Register' and choose a user ID. Enter your e-mail address and contact details, and then you will receive an e-mail to validate your membership. You will be given a password, but you can immediately change it to something familiar. If you want to upgrade your membership (more later), you can also enter your credit card details on a secure page. If you wish to sell on eBid, they have recently introduced a 'Security Subscription'. These fees are as follows:

0.99 for 7 day
2.49 for 30 days
6.99 for 90 days
26.99 for a year
44.99 for a lifetime subscription

•• Buying ••
Buying is very similar to eBay. If you decide you want to place a bid on an item, you simply type the amount you want to pay in the relevant box. Like ebay, ebid will bid the minimum amount needed to let you have the winning bid, so you don't have to keep on going back and bid again if someone outbids you. For example, if you decide that you are prepared to pay 10 for a DVD and the current bid is 5, you can bid 10 and ebid will only bid 5.50 if that will beat all bids on the item. If someone subsequently bids 6, ebid will automatically up the bid to 6.50 and tell the latest bidder that they have been outbid. You will also receive an e-mail notifying you if your proxy bid has been activated, unlike on ebay. On some auctions you can also 'Buy it Now!' which basically means the auction ends when you click the button and you will generally be responsible for the postage and packing costs of any items you buy. There are no post-sale tools (e.g. checkout), unless you use their payment method of PPPay.

One difference is that you may not be able to bid on all auctions if you are a new member to the site, as the seller can restrict this. There are 3 levels - bronze (no credit card validation), silver (credit card validated) and gold (security subscription purchased).

•• Selling ••
To sell an item, you click on 'sell. Unlike eBay, you can only list the item under one category. To get a photo, you can either type in the URL of the image if you have it on a website, or load a photo on your PC to 'My Gallery' and use that. I like this idea, as it means you have a gallery of photos to use in the future if you have more than one of the same item to sell. The maximum photo size allowed is 500k.

You can use HTML in your descriptions, although I have noticed that most don't bother. For 4.00 you can list your item as a Happy Hour auction, which are daily front page featured 1 no reserve auctions that can only be bid on between 4.00 p.m. and 8.00 p.m. There are a few more non-standard auctions which you have to pay for, such as special featured auctions for 1.00, but this is all explained as you list your item. You receive an invoice if you have used any of these features, which I believe you can pay for using the card registered. One excellent feature of the site is that you can either start your auction countdown from when you list the item, or from when the first bid is placed, so you can just leave items on the site until they sell, rather than having to keep on relisting them. Alternatively, you can set the auction to automatically repost up to 10 times if the item fails to sell. You can delete or close the auction at any time before a bid is made.

There is also a useful looking facility called 'My Bulk Upload' that allows you to download an Excel spreadsheet and fill it with your auctions to send it back to them to post. Great if you are an avid seller. You can set a reserve price, a Buy It Now price and a minimum level of member allowed to bid on your item, if required. Another nice feature is that you can choose your own level of bid increment, whereas ebay automatically does it for you and raises it as the price goes up. I often reduce the increment on my auctions to encourage bidding, as I am more likely to bid on an item if I can bid 10p more rather than 1 more. You get an e-mail advising you the first time someone bids on your item, but you can disable this option, and you also get a chance to preview the listing before posting.

•• PPPay ••
eBid recommend a payment method called PPPay.com, which is similar to Nochex, and it is integrated into the system, like Paypal is integrated into eBay. However, I have had problems with this payment method, as people can use it before validating their card, and then you are unable to claim the money, despite receiving an e-mail saying that you have receive an 'instant payment'. I now have 3 payments held up this way, and I have sent the auction goods, as I did not realise there was a problem. After 90 days, if the buyer has not validated their card, they will receive their money back! Also buyers are sent an automated e-mail which encourages them to pay by PPPay, even if you have not ticked the PPPay button on your auction. This has caused me problems, with new buyers thinking they have paid according to the e-mail sent, despite me clearly stating in my auctions that I do not accept this payment method. Overall, I would recommend NOT to use PPPay, as it has caused me a lot of problems, although the fees are cheaper than Paypal, and the buyer generally pays them.


•• Feedback ••
Like eBay, eBid relies on feedback to police the site. Every time you buy or sell an item, you can leave or receive feedback - either praise, neutral or negative. To check whether a member is trustworthy or not, just read the feedback they have been given. Originally, you could prove feedback from another site, e.g. eBay or Yahoo auctions, they credited you with an equivalent number of feedbacks. I therefore transferred about 180 positive feedbacks from ebay and instantly became a Platinum member. They have stopped this now, but it is worth mentioning here, as it means that some members with a large feedback rating may not be due to trading on eBid at all and they may be very old feedbacks.

••My eBid ••
This is your own page to watch auctions you are bidding and selling, closed auctions, items you are watching, etc. It is always the first place I go to when I sign on to see how I am doing. It also features:
My Interests - get e-mailed with new auctions that may interest you by recording keywords for selected categories. Not something I have used myself, but it could be a useful feature if you were a collector of a particular item/artist, for example.
My Stats - this is a running total for successful auctions you have sold. Unfortunately it does not tally successful auctions you have won.
My Blackball - here you can add members that you don't want to bid on your auctions and view the list.

•• Forums ••
I have noticed recently how the ebid forums are taking off. People are using them as a sort of chat room, with only a small percentage of posts being about the site. It works similarly to Yahoo groups where people can start topics and others reply, but you can only access the messages via the site.

•• Advantages over ebay ••
Free selling for normal auctions once initial fees paid (no listing OR selling fees)
Not many bidders so you could get a bargain
Very quick individual responses to queries from Customer Services
You can leave auction on the site for ages, with the countdown only starting when the first bid is made
You receive an e-mail when someone makes a bid on your goods
You can easily delete or close an auction at any time prior to a bid being made
You can choose your bid increments
You can set auctions to automatically repost if an item doesn't sell

•• Disadvantages over eBay ••
Far less choice of goods than eBay
The search facility is not as good as at eBay
Not many bidders when you sell goods
Limited post-sale tools e.g. checkout
High 'Security Subscription' fees (so is it really 'free' selling anymore?)
An automated e-mail to the buyer encourages them to pay by PPPay, even if you do not accept it, which causes problems

•• My thoughts ••
I have now bought loads of items from this site and have found the sellers to be generally excellent (although one item got lost in the post and I was never refunded). I have also sold loads of items on the site, as I use it as an alternative to ebay now. Payment and feedback was generally received quickly, although I have had more non-paying bidders than on aBay. They do offer an Escrow service too (money put into the charge of a third party until such time that the transaction is completed), but I have not investigated this.

I will continue to use this site, listing items that I have a number of or am in no hurry to sell. I will also buy from the site due to the low number of buyers around to try and get bargains (DVDs and clothes/accessories in particular seem to sell quite cheap). There are electrical goods and designer accessories always on sale at bargain prices. Also there are lots of really cheap bits and pieces, which would be great as stocking fillers, so take a look on the site if you are stuck for ideas for small presents.

I am concerned that their recent introduction of 'Security Subscriptions' will put buyers off (it certainly would me!) and therefore the number of items will not increase, which means the number of sellers will not increase. It is still an excellent place to get a bargain at the moment and definitely worth a look for all you auction addicts out there.
 

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Comments about this review »

looktarn_ks 20.11.2008 15:29

Great Review and Congratulations for Diamond ...Looktarn

Hypernation 23.07.2008 03:45

Awesome stuff.

RobinLawrie 10.08.2007 19:45

Just dropped by Offy but could not resist your great op.



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