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Not for me

None

Misrepresentation, inefficiency, lack of customer ...

Here are some telling facts with regard to Eclipse Computers' processing of my order. You may like to use these to decide if buying from them is a good idea: I bought 300 C-Shell DVD/CD storage cases from Eclipse Computers http://www.eclipsecomputers.com/product.aspx?code=MD-CSHELLC-10 They...

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Not for me

Reasonable product range, reasonable prices

Poor customer service, Bad communication, Worse re...

I went to buy (3 days ago) a pair of 500gb WD HDDs from Eclipse Computers, I created an account, filled in my address in the "Your Details" section of the website, and proceeded to place the order with "Next Day" delivery, I was asked for the cardholder details on the "Your Details (Cardholders...

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Not for me

“What a shame”

published 21/03/2005

There arent any in my opinion

slow, disorganised

It is a shame that places like this dont make the effort to be a little bit better, as a local resident of Coventry I thought this shop would be ideal to use but no all you get is hastle. I have used this shop twice online and both times things have gone wrong. First order was quite substantial...

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Not for me

The PC does work at least.

Stock issues, poor customer service, delivery cost...

Ordered a custom built Platinum Series gaming PC, components selected via their impressive on-line interface. I was happy with my selection and the price, but soon I realised that there was a problem. They say that 3 days should be allowed for building, testing and delivery of custom built...

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Not for me

“Bunch of cowboys”

published 10/08/2004

Cheap

Takes the piss

I recently made a web based purchase from Eclipse Computers Coventry, and they have given me nothing but porky pies, promises, and half arsed answers to my questions. I orderd nearly 300 quids worth of components 10 days ago, and opted for the next day delivery service, and from what i was told...

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Not for me

Down the road (i live in coventry)

Might as well be in Australia for support

...is i live in the same town. And even then as a last resort. Get the picture?! Ok, ok, you want reasons: 1) No support, even if you turn up in person! 2)They GLUE IN components, for "warranty purposes" you're more likely to break the components than remove them for upgrade. 3) A little story:...

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Not for me

I got a full refund (eventually)

Misleading website, bad order system, no email rep...

...but I can't. They are actually a ranch. My experience echoes many, though I was a little more fortunate as I managed to get a full refund. If anything it'll teach me to read consumer reviews before committing to buying. I ordered a custom built PC from eclipse-computers after searching the...

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Excellent

Price & Customer Services

Unclear Stock Levels

... Seeing as how their reviews have been so poor over the last few years yet I would class it as one of the best computer part retailers I've used online. Prices I tend to compare products between ebay, ebuyer and eclipse as they are usually the lowest for the parts that I have been after, most...

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Super

“Eclipse Computers - Review”

published 08/08/2008

Items in stock and good delivery options.

Poor customer services and no order tracking throu...

I have to say, after placing the order with Eclipse and then reading some of the reviews they've had, I was particularly worried. I kicked myself for not doing the research first, before placing the order... My order totalled just over £200 and included a Cooler Master Cosmos S case, and a...

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Super

Wide selection of products, good prices and custom...

The website might put some people off, but the ser...

I last visited Eclipse Computers a couple of months back yet what I wanted sadly wasn't in stock. My first visit to Eclipse was about 3 years ago, I think. I was doing a huge surfing session trying to find a cheap unbranded MP3 player for trips to work. I was totally broke at the time and had...

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Not for me

NONE SPRING TO MIND EXCEPT THAT THEY ARE LOCAL TO ...

PISS POOR CUSTOMER SERVICE AND SUSPECT 3RD PARTY C...

IF I DIDNT STOP MYSELF FROM PURCHASING FROM THESE MUPPETS, I WOULD HAVE PROBABLY LANDED ONE ON THE MANAGERS! Back in 2000 I had a bad experience with the mail order firm TIME computers and based on that I decided that this time the purchase of a PC should be from a local retailer. On advice from...

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Satisfactory

“Not up to scratch!”

published 11/01/2006

Cheap pricing

Slow delivery, poor customer service, take payment...

I have used Eclipse on a number of occasions, both on line, and visiting their shop in Coventry. In both cases, the service I have received has been disappointing to say the least. Looking at the other reviews here, I would say I am not the only one! The first time I used Eclipse was to 'give...

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Not for me

None

They did not refund postage I was entitled to

I don't normally write reviews, but this company needs writing about. If you want the detail of my experience then read on, however I'm really echoing the comments of others here, i.e. STEER CLEAR OF ECLIPSE-COMPUTERS ! I ended up out of pocket as a result of being sent a wrongly described item...

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Not for me

price

no interest in company values or customer service

I had 1st used this company as they are based in my home town, i placed an online order which was delivered as specified. i placed a bigger order last friday and they took the funds from my account on leaving the web site. i called them requesting they deliver to my girlfriends home as i am there...

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Not for me

Absolutely none - Would rather buy from Trotters I...

Terrible customer service - struggling for refund ...

I unfortunately bought a Digital TV picture frame from this company. It turned up within a few days and I immediately unwrapped and tested and found it not working properly - It could not receive channels even on my main aeriel which receives digital channels perfectly. This frame did not even...

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