(Eclipse Computers, Coventry)

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Computers & Electronics

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38% positive

93 reviews from the community

Review of " (Eclipse Computers, Coventry)"

published 05/05/2010 | scotracer
Member since : 05/05/2010
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro Absolutely none - Would rather buy from Trotters Independent Traders!!
Cons Terrible customer service - struggling for refund very untrustworthy
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Range of services/products

"Shop with Eclipse at your peril!!"

I unfortunately bought a Digital TV picture frame from this company. It turned up within a few days and I immediately unwrapped and tested and found it not working properly - It could not receive channels even on my main aeriel which receives digital channels perfectly. This frame did not even pick up 1 not a single one - even on the weakest of aeriels you normally get a sniff of a radio station. I tried playing the in built games and the picture was fuzzy and jumping as if there was a power fault inside. As it was an inbuilt game this should have been perfect quality so it wouldn't need an ariel. So I sent it back (paying £9 to guarantee delivery the following day) - 2 weeks later and four phone calls later I'm still waiting on my refund - having just spoken to a customer service agent I have been informed that I would only be getting £46 out of the £55 I paid as they have "tested it" and it works fine. In fact the Customer service agent told me "he tested it himself". There were 3 of us here at home that guarantees it was definately faulty - and lucky me I got the one agent who answers the phone AND tests things AND has such an amazing memory he can remember it exactly!! This company unfortunately gives the customer a very poor customer service. Basically they charge you for an item, send it to you, if its faulty - YOU have to pay for it to be sent back then they tell you its fine and will deduct the postage charge (£9 in this case but as it went business class would not have been this much) So I'm £18 out of pocket for something that did not work and no doubt this faulty machine will be sent out again to some unsuspecting customer. And as I said 2 WEEKS LATER AND STILL NO REFUND.

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Product Information : (Eclipse Computers, Coventry)

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Computers & Electronics

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Type: Computers & Electronics

Domain Extension: .com


Listed on Ciao since: 05/03/2002