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I booked a flight from Malaga Spain to Barcelona Spain with Edreams. I received a confirmation number and then went to the airline I was flying to verify I was actually on the flight. I wasn't allowed to use the confirmation given because I was not the person who booked the flight. Back to Edreams I went and was told all was in order and I asked how to confirm that, and didn't recieve an answer. I asked for seating assigment and was told they would take care of it and haven't heard back since, even with numerous emails to them. I called them direct and was told they couldn't book seats, the airline would do so. Edreams lies, doesn't respond to concerns and is by far the worst booking agent I have used. Beware! And they do charge fees, much more so than any airline.
regarding your complaint, first of all i want to apologyze about the problem appeared while you were booking with edreams. I have checked internally in eDreams about your request, and I saw that we returned you all the money in august the 08th. If you need anything else, do not hesitate to contact me at email@example.com . Regards.