What a terrible experience...
Advantages Slightly cheaper price
Disadvantages Incredibly complicated, rude customer service, never again
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The Author
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14/11/2011
What a terrible experience... |
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I will not spend much more time than I already have with edreams, but I will write a short warning about them:
1. I booked a ticket with edreams, and I pay with Paypal2. I got an answer that I have to EMAIL A COPY OF MY CREDIT CARD AND PASSPORT (!) or fax it to edreams because of security.
Dear edreams: The reason I use paypal is of security reasons... And to ask me to EMAIL a the credit card and passport information is so insecure that it borders to stupidity. Any hacker can snitch a copy of an email. (And I threw away my fax machine in 1995...)
4. After faxing ANOTHER credit card (this is getting ridiculous already) they claim that the air fare ticket has risen. I call them to make sure I didn't misunderstand. But no they claim that the ticket is more expensive. Do I want to accept or not (NOW). No thank you!
5. Then I check the website again, AND WHAT DO I SEE: The ticket price is exactly the same, it didn't rise at all.How is such terrible customer service possible from someone who wants to make a living?
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| 1 - 4 out of 4 comments
Alyson29 15/11/2011 08:06
This is far too vague to be helpful and I've never heard of this company before and would like to have read a little about them
angelboouk123 14/11/2011 18:31
as below
Drewster-Rooster 14/11/2011 17:06
Not a review
Page 1 of 1
| 1 - 4 out of 4 comments
as below