Here's the thing... Christmas is coming and we need to buy presents for the kiddies (aged one and three). They're too small to be lugging around town so we check out the web for kids stuff. ELC.co.uk has a wide selection of rather good toys and we place an order amounting to over £100. For this size of order we qualify for free shipping.
Ten minutes later we decided we wanted to add a few items, so we called the ELC. We ask politely if we could just add a few items. The response? "Computer says no". "Why" we asked. "Don't know, computer just says no" (Fans of 'Little Britain' are with me here).
Anyway, we couldn't add any items so we needed to generate a whole new order for the two or three extra things. As a consequence we pay shipping for these extra items... so much for free shipping.
Two days later a small package arrived containing the 'extras' which we ordered. No sign of our main £100 bundle.
Two weeks later still no sign of our goods. We call ELC to enquire : "it's been shipped - just wait a few more days" they advise. We wait to no avail. Eventually, we call to complain. We are told that the parcel must be lost and we are to re-purchase the goods (i.e. pay another £100) while they investigate the lost parcel.
Oh no we won't! We're not going to pay another £100 for goods when we've already paid, and not received a single item. An argument with a supervisor ensues and after 25 minutes we are once again told to wait a few days.
After waiting yet longer, we call again and demand that they resend the parcel. This time they do so, and send a form for us to complete to indicate that the first parcel was in fact lost.
All in all it took over a month to get our goods, and we didn't appreciate needing to have an argument about it.
In future I will buy my ELC products in store, or not at all.
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