escentual.co.uk

Advantages: Fast, reliable service with really helpful staff.
Disadvantages: None so far

I recently bought a bottle of Gianni Versace perfume over the internet from the company "escentual.co.uk". I was a little unsure about giving out my credit card details on the internet and phoned the customer service department for advice and reassurance. This they gave in bucket loads so I completed the easy to understand on-line form. A confirmation e-mail was sent immediately. Still a little unsure, I called the customer services department ...
...every detail they could find, including when the order would be dispatched. The perfume arrived well packaged within 48 hours of being placed. My credit card has only been debited with the correct amount. (I phoned them and checked too. Okay, so I'm a little paranoid!) All in all a really good service. If you are going to order from them register on the web-site and they will give you free delivery if your order is over £30.00. If you wish to have ... Read review

Advantages: Cheap
Disadvantages: They won't send you your order.

I ordered a Giorgio Armani shower gel from this company and was assured that my product would be with me in 7 days. After 14 days I sent a chase up email and they did not respond. I sent a second email to the customer service address and still no response. In frustration I called their office number and was told that they were moving offices and leave a message - to find that their mailbox was full. Likely as not with similar complaints. The company ... Read review

Advantages: AWSOME CUSTOMER SERVICE, NEXT DAY DELIVERY, SECURELY WRAPPED, VERY TRUSTWORTHY!
Disadvantages: NONE WHAT SO EVER, TOP SERVICE

...I've been using escentual.co.uk for years now and they have supplied me with top quality goods, excellent prices and a great service. The Customer Service department is second to none and although it may take two attempts to get through, this is due to the vast amount of people phoning in. The packaging is very secure and I can't recommend this company enough. Found the recomendations page very helpful and there is also a gift finder engine, very ... Read review