Advantages Helpful & chatty via Phone. Paperwork arrived 1st post the next day
Disadvantages VERY slow internet site
|Competitiveness of APR|
|Comprehensiveness of range of products|
|Efficiency of service|
|Value for money|
|Online - Content/organization of site||Good|
|Online - Reliability/speed of site||Very Poor|
DON’T GET EVEN, GET ESURE ........www.esure.com
esure ® is a new insurance company set up by Peter Wood, the founder of Direct Line. At esure, they believe that better drivers deserve better policies which means bigger rewards with a good driving history. With most insurers the discount stops at 65% for 5 years no claims history but at esure they give 70% and this rises to 75% once you have earned a futher 5 years no claims history. Their car insurance policies seem to have an excellent package of benefits for complete peace of mind.Although this op is for car insurance its interesting to note that esure provide insurance for household contents & buildings too, with the belief that the same should hold true for these insurances as for car insurance; that you should be treated as an individual and you should not have to pay for the carelessness of others.
Having previosuly worked in the insurance industry as a Broker for many years it has always astounded me that most insurance companies don’t offer any no claims discount for contents insurance. Well, at esure they do. If you have a 5 years no claims history they will give a 40% discount immediately rising by 1% each claim-free year to a maximum of 45%! If you renew with 5 years NCD you can protect the discont for a small premium.BEFORE GETTING A MOTOR INSURANCE QUOTE ESURE ASSUME
- You are the main driver of the car- You are the owner and registered keeper of the car
- All drivers, including yourself, have been resident in the UK for the last 12 months- All drivers, including yourself, do not have any medical conditions that have to be reported to the DVLA
- All drivers, including yourself, have no prosecutions pending
- All drivers including yourself do not have an occupation in the following categories: taxi or minicab driver, proprietor or controller; performer or presenter in films, TV, radio, music or other performing arts; professional sportsperson, manager or coach; non UK armed forces or diplomatic staff; or connected with gaming, nightclubs, circuses, fairgrounds, amusements, street trading, scrap waste or second hand dealing, student and fast food delivery
~ ~ ~ ~ ~ NAVIGATION
~ ~ ~ ~ ~ HOW TO USE THE SITE
Getting a quote online with esure is simple but painfully slow. Hopefully to make easier, below are a few tips that may help you.
Along the top of the pages in the quote and payment process, there’s a progress bar which shows you just how far you are and how many more pages you have to complete to get a quote, or buy a policy.
~ ~ ~ ~ ~ HELP
What you will notice throughout the site is that there are little help icons. If you ever need help, just click on one of these icons, and a helpful explanation will appear in a blue window on the left-hand side of the screen. The help text provides useful information if you don't understand the questions asked. You can close the window by clicking on 'close'.
~ ~ ~ ~ ~ THE ‘CUSTOMISE MY CAR COVER’ PAGE
On the 'customise my car cover' page, you can choose certain limits on your car insurance. So you can increase or decrease your cover for in-car audio, personal accident, personal belongings, medical expenses, voluntary excess, and add or remove motoring legal protection, NCD protection and breakdown cover. If it seems a bit confusing, don't worry because there is a help demo on the bottom left hand side of the 'customise my car cover' screen to show you exactly what to do. Unfortunately, due to some types of cars some options may not be available for change.
~ ~ ~ ~ ~ DON’T WANT TO BUY ON-LINE?
Having duly trudged my way around this site with the intollerable download time for each page almost making me quit on numerous occasions, I decided to exit the net and phone the company direct on 0845 603 7877 to check the premium I had quoted to me was in fact correct.
Anyway John then took me very quickly through the online screens as he came across them and entered all of hubby & my details and quick as a flash gave us confirmation of my original premium - 263.00GBP.We were gobsmacked by this premium when originally quoted so to have it confirmed by someone in person was excellent! My hubby’s previous insurers wanted to charge him ....... wait for it ......... 420.00GBP – that’s a difference of 157.00GBP for heavens sake!
Regarding car insurance, they have emergency helplines operating 24 hrs a day, seven days a week. The Accident Recovery Helpline - offers a recovery service when your vehicle is undrivable following an accident.
The Windscreen Replacement Service – offers mobile windscreen, glass replacement and repair service. Priority for emergency cases with assistance normally provided in less than 90 minutes. Flexible arrangements for non-emergencies at a time to suit you as the policyholder – these glass calims have no effect on your no claim discount. Breakdown Assistance Helpline – offers a range of breakdown cover options that can be added to your policy at any time or total flexibility with the pay-on-use facility (see website for details).
They offer a FREE courtesy car supplied whilst your own is being repaired as long as you use their recommended repairer network. There is a personal claims number and all the details can be given with no claims forms to be completed and no waiting.There are optional benefits which include:-
Motoring Legal Protection – With this protection all the management of the legal process of recovering uninsured losses, including personal injuries is taken care of on your behalf.Breakdown Assistance Cover – Your motoring costs canbe reduced even further by comparing their proces to traditional costs of purchasing breakdown cover. If you are already covered then simply tell them when you would like cover to start from and they will charge you pro-rata up to your renewal. You can cover just your car or yourself in any car – its up to you.
~ ~ ~ ~ ~ TO SUMMARISEThey automatically approve a valid claim on the phone in minutes
They will provide a FREE courtesy carAll repairs are guaranteed for 5 years
FREE car clean after repairThey will give you an offer within 2 working days if it is deemed the vehicle is beyond economic repair
Audio system stollen or damaged – Their recommended supplier will contact you and replace it within 5 daysEmergency glass replacement – normally within 90 minutes – non-emergencies within 2 working days
Immediate arrangement of legal help for uninsured losses if you have Motoring Legal Protection.The esure website is secure, but if you don't want to enter your personal details online, save your quote and make a note of the reference number given then give them a call on 0845 603 7873. Their hours of business are Monday - Friday 8am - 8pm, Saturday 9am - 5pm.
Thanks for reading. Hope it will make a saving for you, too.FrooTee K:) xx
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