expansys.com

Rubbish - avoid them like the plague. Ordered an Otterbox on-line, with a 1-4 day delivery date via Royal Mail. Received my e-mail confimration saying my item had been shipped the next day. Wait the alloted 4 working days, because I know Royal Mail have their moments, then phone Expansys. I was told that it was shipped the day of my order, but from the US!!! Estimated delivery should be within 21 days, but if it hasn't come by then, call us ...
...told I couldn't until the item arrived, and I could then send it back and get a refund. This is of course a lie. Under the Distance Selling Regulations, you can cancel at any time. Two weeks later, I'm still waiting, and their website still shows the item I wanted as being in stock at their Central warehouse in Slough, which is not true. ...

cockneycopper 15.10.2009 · Read full review
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Review of expansys.com

I already own an iGo Wallpower charger, with which I'm very happy. I wanted to collect the right power tips so that when we travel I need to carry only one charger rather than the motley collection of chargers, cords and adapters we normally need. Expansys were the only place in the UK I could find this particular tip for my wife's Palm M515. Having ordered it, my order sat for a few days with a future expected delivery date. So I contacted Expansys ...
...said they'd get one shipped from the US as a special order. Not only did they do this, but they kept me fully informed about when I could expect it. All for an item that cost under £4 including shipping. In my opinion this is great customer service and I'll happily use Expansys again (and again...) Oh, and the power tip charges the Palm, just as it said it would. Very pleased. ...

meadowend 14.02.2009 · Read full review
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Review of expansys.com

I ordered an item from them and waited for 2 weeks with promises from them both via email and over the phone that the item would be in within 5 days after already having waited 5 days. Note that during the whole 2 weeks of my ordeal, the site showed that the item I ordered was in stock but once you placed the order, the status of the order is awaiting stock, but website still shows item as in stock. It is terribly disgusting that they can't even ...
...still is that they brazenly lie about their stock on their website, and make no effort to correct it even after they know there is an order that they can't fulfill. And then when you call them they lie about by claiming that it will be in, in x number of days or they blame it on their suppliers. The last straw was on the afternoon of the 10th working day when I was told over the phone that they now do not know when the item would be coming in. I ...

ionrage 13.02.2009 · Read full review
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Review of expansys.com

Expansys have double charged me for an item ordered a month ago and still have not delivered it, even though they reported it as shipped a fortnight ago I have written to their customer support twice and have not received a reply to either email I have called them twice and both times the reps said they'd call me back but haven't They vary between telling me that the item has been shipped/ not shipped in the course of the same conversation but ...
...the name of the courier used and a tracking number I have had a refund of one of that charges made but only because I wrote to them warning them that I would be reporting a fraud to my credit card supplier if I didn't get my money back ASAP Steer well clear of this bunch of cowboys Absolutely appalling ...

zuccos 16.01.2009 · Read full review
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Review of expansys.com

I bought a product the 16/12/2008, They didnt have it in stock so they said it would take 8 days to get the product and send it. 8 days later, it was still stated "waiting for stock arrival" so i sent an email. They did not respond to the email, so I sent them another one. They responded to this one saying that it is indeed still waiting for stock, and if i needed any futher information, i could email them again. So about 2 weeks later, I sent ...
...same state, and they didnt respond. Finally the 7th of January (3 weeks later?!) I got an email from seemingly an official spokesperson from Expansys, saying that my product was coming in the next day, and that it should be shipped the same day. We are now the 13th of January and I have yet to recieve my product, and answers to my dozens of emails i have sent. My conclusion is that these people are not at all professionals, and they have an attitude ...

Scrpzr 13.01.2009 · Read full review
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Review of expansys.com