expansys.com

Advantages: Good Prices
Disadvantages: Poor service, Attitude

I've just bought a PDA plus a lots of bits from these people. The prices are great but the experience hardly makes it worth it. The order was delayed because I needed to confirm my identity by fax. It's very laudable to try and prevent fraud but when I watched the fax transmit 3 times and they still claimed not to have received it, it's frustrating and they missed the shipment deadline. The biggest problem was their online tracking which gave wrong ...
...bwhen they hadn't at all so I wasted over a day hanging around and calling them and shipping agents. Spent nearly a hour in total on the phone. Calls take ages to answer and whilst the front end people are pretty good, the customer services manager's attitude was curt, not at all apologetic and basically said 'take it or leave it'. They did refund some postage (but got it back by charging over £5 on a £7 item that had gone out of stock since I ... Read review

Advantages: Had product no one else in UK had
Disadvantages: Couldn't deliver it.

My experience of expansys has so far been pretty poor. I ordered a Roku Soundbridge which showed as 7 days for delivery. At this stage the item was IN STOCK at their US site. Working for an import company, I know that a standard UPS service to the UK takes 2 days. After 7 days I emailed them and was told the item would be another 5 days. I questioned this and was told they were waiting for stock. I pointed out that their US site was showing stock ...
...5 days later I contacted them again and was told they were still waiting for stock. My order now shows 6 days expected lead time and their web site says 5 days expected lead time. I could have ordered this item directly from the US roku site and had it delivered for less money faster. I think they make up their lead times to secure orders. They certainly have not lived up to my expectations - order cancelled. I will not be buying from them again. ... Read review

Don't buy from these people! I bought an HTC s710 top of the range mobile phone which arrived with a cracked screen. I contacted them on the day it arrived, and they said was HTCs responsibility, despite the fact that their website clearly states that they offer replacements and refunds within 21 days. I contacted HTC who said it was Expansys's responsibility. So I've paid £270 for broken phone from this bunch of cowboys, who's customer service was appalling DONT EVER BUY FROM THESE PEOPLE!!!!!!!

I have just purchased a couple of items from Expansys, their website was easy top use and the service was quick and efficient. They also have a wide product selection on offer. The products were delivered efficiently (any Orders placed before 4pm are delivered next day) The only problem that I had was the tracking of my order, it could not be tracked until it is delivered, however this is more of a problem with the Royal mail track and trace service than Expansys themselves. I will definitely use them again

Advantages: Initially they appear to be competitively priced
Disadvantages: Poor customer service, No free returns policy, Poor lead times

I recently purchased a RTX DUALphone 3088 from Expansys. If asked to recommend this company to anyone my response would be: "STAY WELL CLEAR". The product I received was defective so I had to return it. It took them two weeks to confirm its receipt only after calling them 3 or 4 times because I never received any emails from them. Customer services were giving me conflicting accounts on progress of my replacement. The first customer service rep told ...
...me there was no record of it. They promised the customer services manager to give me a call - I'm still waiting! After all this palaver it took another 2 weeks for me to receive my replacement. In all it took just over a month to resolve what should have been a straightforward exchange. In my experience, having dealt with many online firms, Expansys is by far the worst firm I've had to deal with. There were two reasons why I decided to buy from this ... Read review