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Reviews - expansys.com

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Not for me

None. This is a terrible company who don't know th...

Everything. Don't go near them. Ever.

On 28th June, I placed an order with expansys because a group of colleagues were going on a charity hike and I wanted them to capture their exploits on film for our website. Because we're a housing association, we can't afford to spend a massive amount on stuff like this. A colleague recommended...

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Not for me

Really?

I think you know...

I have been occasionally shopping online for 7 years and I've never had such a bad online shopping experience! I ordered a product from Expansys on the 19th Jan and still haven't received it. It was a midweek order so I expected it to be delivered by earlier on the following week (as I needed it...

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Not for me

Clear website, easy ordering/payment process, exce...

Very poor communication. Customer Services let dow...

I found myself in need of a new LCD monitor as my current monitor is showing signs of age and is likely to give up the ghost shortly. Having shopped around, taking into account both price and the various delivery options I choose to place my order with eXpansys on 26th December. At the time, they...

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Not for me

“Made up lead times.”

published 12/02/2008

Had product no one else in UK had

Couldn't deliver it.

My experience of expansys has so far been pretty poor. I ordered a Roku Soundbridge which showed as 7 days for delivery. At this stage the item was IN STOCK at their US site. Working for an import company, I know that a standard UPS service to the UK takes 2 days. After 7 days I emailed them and...

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Satisfactory

“Cheap but not cheerful”

published 22/03/2004

Good Prices

Poor service, Attitude

I've just bought a PDA plus a lots of bits from these people. The prices are great but the experience hardly makes it worth it. The order was delayed because I needed to confirm my identity by fax. It's very laudable to try and prevent fraud but when I watched the fax transmit 3 times and they...

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Not for me

Cheapest UK prices for many PDA accessories

Poor customer service. Fail to ship on time

These guys in Manchester have great prices for PDA accessories and the like (things like palm pilots, pocket pcs and the accessories that go with them - storage cards, satellite navigation bolt-ons etc.) - probably the cheapest in the UK for many PDA related items. They also sell mobile phones...

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Not for me

“Don't Buy From This Firm”

published 12/11/2008

Initially they appear to be competitively priced

Poor customer service, No free returns policy, Poo...

I recently purchased a RTX DUALphone 3088 from Expansys. If asked to recommend this company to anyone my response would be: "STAY WELL CLEAR". The product I received was defective so I had to return it. It took them two weeks to confirm its receipt only after calling them 3 or 4 times because I...

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Not for me

published 19/06/2007

Awful. Phone was faulty, as admitted by manufacturer - netgear. Tried to contact expansys in vain. Eventually they acknowledged my communication - but too late - I was outside of the 21 days returns policy. So now they won't give me a refund. They will not respond to my court proceedings, or any letters that went before them. AWFUL company BEWARE!! Poor customer service, poor communication systems, VERY BAD MANNERS.

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Not for me

“xpansys company review”

published 08/01/2011

NONE

THE WORST COMPANY EVER ONLINE. AVOID LIKE THE PLAG...

hi there. i purchased a kitsound boomdock from them.I search many sites but the reason i chose xpanseys was because their website said they had 11 in stock and free next day delivery,great i thought as i needed this item quickly for a present. i pais through paypal and they sent me an email which...

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Not for me

published 26/01/2008

I ordered a Skype phone (Dualphone RTX 3088) from Expansys on Monday. The product was listed as new on their website. When I received my order on Wednesday, I found that they had shipped me a Used product. I contacted them to ask why I had paid for a new product and received used. As of today (Saturday), they have completely ignored me. So, while the company was quite good at delivering the product quickly, the fact that they can't control their own stock and have little or no customer service will keep me from using them again in the future. Would not recommend them to anyone.

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Not for me

Website looks nice - that's all I can think of!

They're a terrible company with non-existent custo...

Short version: Expansys provides terrible customer service. They refuse to respond to emails and don't return calls, leaving customers waiting indefinitely for refunds. Expansys is by far the worst online retailer I have ever used (and I have been buying stuff off the internet for 12 years). Long...

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Not for me

published 11/02/2008

I ordered a hub which I needed urgently - expansys said it would ship in 5-6 days which was acceptable to me as the price was right. I heard and received nothing for 10 days at which point I contacted them and was told another 5-6 days...I was still waiting this morning - that's 19th Jan until Feb 11th! Almost 4 weeks! Needless to say I cancelled the order and will NEVER deal with them again. Their policy seems to be to get your business by saying they have/will have something in stock and then order it...VERY unprofessional service. Avoid at all costs!

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Excellent

published 12/02/2008

Hello everyone, I would like to share a few words regarding my experiance with expansys.com I live in the state of Qatar. This is not the first time that I place order with expansys. As a mater of fact it is my 4th time. I want to say that expansys as well as dynamism are the only 2 sites that understand the customers in the middle east. I recomend expansys.com though because of the quick action in answering all the questions in really a professional and friendly ways. Expansys.com is the site for people in the middle east. Many thanks for all staff and espacially for Robert Clay, Ella, and Lyndsay. Regards, Yousef Gad

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Excellent

published 10/10/2007

I placed an order for a Garmin 250w sat, nav. During the final stages my broadband had a glich. I followed up to verify if the order had gone through. Having to replace my order Monday pm, delivery was Tuesday at 10.15 am. Excellent Service and support I will have no problem giving your name to family and friends. Thank You Colin Appleby

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Not for me

None

Misleading and lied to.

Rubbish - avoid them like the plague. Ordered an Otterbox on-line, with a 1-4 day delivery date via Royal Mail. Received my e-mail confimration saying my item had been shipped the next day. Wait the alloted 4 working days, because I know Royal Mail have their moments, then phone Expansys. I was...

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