expansys.com

On 28th June, I placed an order with expansys because a group of colleagues were going on a charity hike and I wanted them to capture their exploits on film for our website. Because we're a housing association, we can't afford to spend a massive amount on stuff like this. A colleague recommended a Flip 3rd Gen camera. I ordered one from Expansys.....and that's when my nightmare started. I wanted fast service and a well priced product.....what I got was an email calling me stupid, no item six days later, and the phone put down on me by staff in the office. Never Again. Never. Ever - not even if ... more

I have been occasionally shopping online for 7 years and I've never had such a bad online shopping experience! I ordered a product from Expansys on the 19th Jan and still haven't received it. It was a midweek order so I expected it to be delivered by earlier on the following week (as I needed it for the weekend following that week to carry out work). But it didn't come through. I tracked my order online and the status was 'waiting for stock to fulfil order' - which annoyed me as I made sure there was stock when I ordered. So I rang customer services and asked for an explanation (hoping the ... more

I've just bought a PDA plus a lots of bits from these people. The prices are great but the experience hardly makes it worth it. The order was delayed because I needed to confirm my identity by fax. It's very laudable to try and prevent fraud but when I watched the fax transmit 3 times and they still claimed not to have received it, it's frustrating and they missed the shipment deadline. The biggest problem was their online tracking which gave wrong information and said the items had shipped (confirmed by email) bwhen they hadn't at all so I wasted over a day hanging around and calling them and ... more

I found myself in need of a new LCD monitor as my current monitor is showing signs of age and is likely to give up the ghost shortly. Having shopped around, taking into account both price and the various delivery options I choose to place my order with eXpansys on 26th December. At the time, they were offering free next day delivery but a clear note was shown on the web site stating that orders made would not be processed until 29th December, so I reasonably expected to take delivery on 30th December. I decided to call eXpansys on 30th December as the tracking information given on their ... more

My experience of expansys has so far been pretty poor. I ordered a Roku Soundbridge which showed as 7 days for delivery. At this stage the item was IN STOCK at their US site. Working for an import company, I know that a standard UPS service to the UK takes 2 days. After 7 days I emailed them and was told the item would be another 5 days. I questioned this and was told they were waiting for stock. I pointed out that their US site was showing stock but they said they can not use the US stock. 5 days later I contacted them again and was told they were still waiting for stock. My order now shows 6 ... more