Data Protection


  1. Collecting personal data
  2. Use of personal data
  3. Transfer of personal data
  4. Viewing / changing your personal data
  5. Deleting your account
  6. Use of cookies on our website
  7. Safety measures
  8. Protection from web crawlers and spam
  9. Sharing of data within the group
  10. Changes to these privacy guidelines


  1. Collecting personal data
    Personal data is collected by Ciao:
    • 1. During registration at one of our panels;
    • 2. After registration, when we ask panel members to enter additional personal information in order to be able to invite them to appropriate surveys in the future;
    • 3. When taking part in one of our surveys.

    In order to become a panel member you will be asked, in a registration survey, to enter personal and general information. We ask for your e-mail address in order to be able to send you invitations to participate in future surveys by e-mail. Other information which we collect, such as name, address, sex, date of birth and occupational status, is used to assign people to appropriate market research projects. We require your date of birth in order to automatically update your age and to be able to specifically address certain age-related market groups. We ask for this information in order to be able to determine whether or not you are suitable for a particular project. We require your bank account details in order to be able to transfer the money you earn by taking part in surveys.

    As soon as you have registered, you will receive a Ciao ID and can make use of the entire Ciao range of services using an alias.

    You can revoke your consent to us retaining and processing your personal information in writing with immediate effect at any time.

  2. Use of personal data
    Ciao is contracted by market research organisations, manufacturers and wholesalers to carry out surveys. The information collected in these surveys is treated strictly confidential and provided to our customers in an anonymised form. Member IDs are replaced with individual identifying codes. Ciao alone has access to the associated member names. In addition, Ciao provides data on population statistics, personal interests and behaviour of its members in order to be able to optimise the service it provides through a better understanding of its member structure. This information is collected and analysed as a whole only.

    By becoming a Ciao member you are giving your consent to receive e-mails which invite you to take part in surveys. You are also giving your consent to the automatic setting up of a personal account for the credits earned for participating in surveys.

    During registration, you will indicate whether you consent to receiving the e-mail newsletter. This consent may be revoked. If you consent to receiving the newsletter, you will be informed of new functions or promotions on our website via this newsletter.

  3. Transfer of personal data
    Your personal data will be passed on to our customers as part of market research projects in anonymous form only. Ciao does not publish any of your personal information without your express consent or unless we are legally obliged to do so.

  4. Viewing / changing your personal data
    You can view and, if required, change the information in your Ciao account at any time using your Ciao login and password

  5. Deleting your account
    You can delete or deactivate your Ciao account at any time. To do so, go to the "Setting" page and click on "Cancel membership". If you cancel your membership, all your data will be permanently removed from our database. It usually takes two to three working days for all your data to be removed from all data records.

  6. Use of cookies on our website
    Ciao uses cookies, i.e. small text files which are stored on your computer. These cookies aren’t used to identify you personally but they can remember activities and preferences chosen by you and your browser. You can manage cookies by controlling which cookies are saved or by deleting them, if you wish.

    Measuring websites’ performance (Analytics cookies)
    We use cookies to help us to improve the performance of our website in order to provide you with a better user experience. Ciao also employs cookies in order to monitor visitor numbers. No personally identifiable information – such as your name or e-mail address – is collected as part of this process.

    Host Cookie name Purpose Expires
    scorecardresearch.com evlu
    UID
    UIDR
    comScore Tracking 2 years
    Ciao.co.uk s_ Omniture Tracking end of session
    2o7.net s_vi Omniture Tracking 2 years
    Ciao.co.uk searchPageAction Tracking of Ciao’s internal search engine end of session
    Ciao.co.uk searchUserCheck Tracking of Ciao’s internal search engine end of session

    Full details on the cookies set by Omniture are published on their website. You can decide to opt out from Omniture tracking cookies on this page. To opt out from comScore cookies please visit this page.

    Supporting the delivery of Ciao services
    Some cookies are necessary to ensure that the Ciao website works. For example, you might be required to enter login information. Cookies will make sure that the information you have entered is remembered throughout that session.

    Host Cookie name Purpose Expires
    Ciao.co.uk flt_pos
    flt_ucp
    Testing of different layout versions 1 year
    Ciao.co.uk style Remembers preferred layout version 1 year
    Ciao.co.uk forceDesktop Switching between the mobile and desktop version of our websites Session
    Ciao.co.uk ASPSESSID
    PHPSESSID
    X-Mapping-phpdcnke
    m_l
    SessionCookie
    __RequestVerificationToken_Lw__
    redicnt
    Session Management end of session
    Ciao.co.uk eucb Records your EU cookie terms acceptance state, i.e. did you click ‘OK’ to the terms 1 year

    Supporting sharing of information through social media
    Ciao offers functionality that allows you to share reviews and any type of Ciao content on Facebook. You can also choose to connect your Ciao account with your Facebook account. To learn more about how Facebook’s use of cookies, please visit this page.

    Host Cookie name Purpose Expires
    Ciao.co.uk fbm_
    fbsr_
    Connecting your Ciao account with Facebook and publishing content on Facebook 2 hours
    facebook.com c_user Connecting your Ciao account with Facebook and publishing content on Facebook session
    Ciao.co.uk datr
    lu
    Connecting your Ciao account with Facebook and publishing content on Facebook 2 years
    Ciao.co.uk fr Connecting your Ciao account with Facebook and publishing content on Facebook 1 month
    Ciao.co.uk s
    xs
    Connecting your Ciao account with Facebook and publishing content on Facebook session
    Ciao.co.uk fr_FR Connecting your Ciao account with Facebook and publishing content on Facebook 1 week


    Advertising
    Advertising agencies and their partners may also place cookies on your computer or mobile device. These cookies may be used to manage the frequency and content of the adverts displayed to you, for example based on your previous online behavior.

    Host Purpose Opt out
    doubleclick.net Ad targeting http://www.google.com/policies/privacy/ads/#toc-optout
    google.com Ad targeting http://www.google.com/policies/privacy/ads/#toc-optout
    Criteo.com* Ad targeting http://www.criteo.com/us/privacy-policy
    exelate.com** Ad targeting http://exelate.com/consumer-opt-out/services-privacy-policy/

    *The Criteo cookie is used to display personalized advertisements showing you products or services that could interest you according to your online behavior from lately. Through this cookie Criteo can record and identify the interests from our users, and is able to improve their experience on sites which partner with Criteo. If you are surfing on ciao.co.uk and then on other sites, you may see personalized ads set according to your browsing history on ciao.co.uk.

    **The Exelate cookie is used to display advertisements showing you products or services that could interest you according to your online behavior from previous sites that you have visited.. Through this cookie Exelate can record and identify the interests from our users, and is able to improve their experience on other sites they visit. If you are surfing on ciao.co.uk and then on other sites on the internet, you may see ads set according to your browsing history on ciao.co.uk.

    For more information about third-party advertising cookies, and how you can manage them, visit the 'Your Online Choices' website.

    How to manage your cookies
    You can manage your cookies directly from your browser by changing your cookie settings. If you wish to block cookies you can follow the instructions below:
    Microsoft Internet Explorer
    1. Select ‘Tools’ from the main task bar then ‘Internet Options’
    2. Click on the ‘Privacy’ tab
    3. Choose the level of cookie security you want
    4. For more detailed information you can click on one of the links below:
    IE 9 - http://windows.microsoft.com/en-GB/windows7/How-to-manage-cookies-in-Internet-Explorer-9
    IE 7/8 - http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies

    Firefox
    1. Select ‘Tools’ from the main task bar and then ‘Options’
    2. Click on the ‘Privacy’ tab
    3. Under the ‘Cookies’ section uncheck the ‘Accept cookies from sites’ option

    Google Chrome
    1. Click on the Spanner icon and select ‘Settings’
    2. Click on the ‘Show Advanced Settings’ link
    3. Click on the ‘Content Settings’ button under ‘Privacy’
    4. Change the cookie setting to ‘Block sites from setting any data’
    5. Click on the ‘OK’ button

    Opera
    1. Select ‘Settings’ from the main task bar and then ‘Preferences’
    2. Click on ‘Advanced’ and then ‘Cookies’
    3. Click on ‘Never accept cookies’
    4. Click on ‘OK’

    Safari
    1. Click on the Tools button from the main task bar and then ‘Preferences’
    2. Click on ‘Security’
    3. Under the ‘Accept Cookies’ section click on ‘Never’
    4. Close the box


  7. Safety measures
    The information in your Ciao account and in your Ciao profile is password protected so that only you have access to your personal details. Please note that you are not permitted to give your password to any other person. Ciao will never ask you for your password in e-mails which you are not expecting or which you have not requested. Always log out of your account and close the browser window when you leave the Ciao website if you are using a shared computer in a public place. This is at present the safest way of ensuring that no-one can gain access to your personal information.

  8. Protection from web crawlers and spam
    Ciao guarantees that we will only use your e-mail address with your express permission for the uses described in the conditions of use. We will not sell your e-mail address to third parties and will prevent your e-mail address from being captured by web crawlers and spiders to the extent that is it within our capability to do so. If you think that your e-mail address has been captured in this way, please contact our technical support team immediately.

  9. Sharing of data within the group
    You consent to your data being shared within the group and within the Ciao group. We guarantee that if your data is shared in this way, the security and confidentiality of your data will not be affected and that your data will remain subject to these privacy guidelines.

  10. Changes to these privacy guidelines
    Any changes to the privacy guidelines will be posted on the Ciao website.

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