How can I request a payment of the money in
my Ciao account?
Once your account has reached a minimum balance of £5, you can request a
money transfer into your bank account. To do so, log in and go to your
personal member area, "My Ciao". Click on the "Account" tab and finally
click on "Request payment".
How long will it take for the payment to be
effected?
Bulk pay-outs are made once a month to all Ciao members who have requested
payment during the previous month. Therefore, supposing that you requested
a payment transfer on the 1st of April or the 30th of April, in both cases,
you would receive the money in your bank account in mid-May.
Is there a minimum balance I must have reached
before I an request a payment?
Yes, your account must have reached a threshold of £5 before a money
transfer can be made.
How do I give Ciao my bank account details?
To register your bank details, log in and go to your "My Ciao" area.
Go to the "Settings" tab and then click on "Enter/Edit Bank details".
Note that you must enter a UK bank account, and your account details
should include a total of fourteen digits (account number plus sort code).
How can I edit the bank account details I provided?
To edit your bank details, log in and go to your "My Ciao" area.
Go to the "Settings" tab and then click on "Enter/Edit Bank details".
You will then be asked to reconfirm your password before changing the
details of your bank account.
Do I eventually lose the credit in my Ciao
account if I fail to request a payment?
Provided that you continue to log in to your Ciao account regularly or to take
part in surveys on a regular basis, your Ciao account balance is assured.
However, should you go for a period of six months or more without logging
in to the Ciao website or entering a survey, your balance will be set back
to zero and all earnings lost. We are unable to maintain the account balances
of inactive members for accounting reasons.
Under what circumstances might Ciao refuse
my request for a payment?
Ciao may refuse to transfer a payment into your account if your balance has not
reached the £5 minimum required, or if your account has been blocked because you
are under suspicion of fraudulent or abusive use of the website.
I see a "Payment failed" message in my account. What does that mean?
That means the bank account information you gave us was invalid or incomplete, so we could not process the payment. The money has been returned to your Ciao Account so that you can request it again. First, please correct your bank details to
make sure that future payments are not lost.
