Forgotten your password or username?
Check to see if you still have the original e-mail confirming your Ciao
membership. This will contain your Ciao member name. Should you have deleted
this e-mail, you can request a password reminder here
or a login name reminder here.
How do I join for free?
Click the "Join Ciao"
link on the top right
hand side of any Ciao page. Fill out our quick and easy registration
form. After completing the form, an e-mail will be sent to the address
that you provide. This e-mail will contain a link which you must click
on to confirm your registration and activate your Ciao account. During
the registration process, you will be offered the opportunity to join
the Ciao Panel and earn money by taking part in paid online surveys
on a range of topics of interest to you.
How do I cancel my membership?
To cancel your membership, simply log in and click on "Cancel
Membership" in your member profile. Any earnings which have not
been transferred out of your Ciao Account will be lost.
How can I earn money on the Ciao site?
There are lots of fun and easy ways to earn money on Ciao. When you
write a review of a product or service, you are paid every time that
another member reads and rates your review (a "read"). Inviting your friends to become Ciao members also earns you money:
for the first 6 months of their Ciao membership, you will earn a commission
equal to 50% of their earnings on the Ciao website. To find out more about opportunities for earning money
on Ciao, please consult our
Earning Money FAQs .
How do I rate a product?
You can rate products only when you write a product review. To do
this, click on the "write a review" link. When you have
filled in your review text, simply select options from the pull-down
menus and click on the radio buttons to rate the product. Your qualitative
rating will then be translated into a numerical score which is averaged
to produce an overall member rating.
What is the Circle of Trust?
If you find a member's reviews consistently interesting and
helpful, you can nominate him/her to join your network of trusted members
or "Circle of Trust". You may invite up to 100 members
to join your Circle of Trust and, once you have done so, any reviews
that your trusted members have written about the products that you
are researching will appear at the top of the review list. The Circle
of Trust operates on three different levels. The reviews which appear
at the top of the review page are written by members whom you, personally,
trust. The reviews which follow are those written by members of your
"trustee's" Circle of Trust. There then follow reviews
written by the authors whom these members themselves trust.
How do I insert a picture of myself in my personal
When you have logged in, go to the "My Ciao" area. Click
on the "Settings" tab, and then on the "
" link under "Member Profile". Then simply
click on the "Browse..." button and select the image file from
your computer which you wish to upload. To conclude, click on "Upload
Can I write about products which are not included
No, you can only write reviews about products that are listed in the
Ciao product categories. However, should you wish to review a product
which is not in the list, you can always propose that it be added
to the catalogue. In each category, underneath the product selection,
you will find a link "Report a new item". Click on it and you will be redirected to our "product proposal tool". We will process
your request as soon as possible, though we cannot guarantee that
we will introduce the product that you suggest into the product catalogue.
You can also include a picture of the recommended product along with
your proposal. This should be sent as a JPEG file, 200 x 200 pixels
large. The file size should not exceed 10KB.
Does Ciao sell any products itself?
No, though Ciao aims to help consumers to make decisions about the
products they wish to buy, the products are not for sale on the site.
However, we provide an extensive series of links to our reliable online
shop partners and a Price Comparison Engine which helps you to determine
where the best offer is available. Click on the "Price Comparison"
link on each product overview page to choose an e-tailer.
Does Ciao censor members' product reviews?
We have a strict policy of non-censorship: we believe that every consumer
is entitled to his/her own opinion on a product or service and we
will not alter reviews if we, or the product manufacturer in question,
does not agree with the author's opinion. However, we cannot tolerate
the abusive use of the review facility as a means of publishing offensive
or unlawful content. Any such reviews will be removed, and their author's
When a company contacts us claiming that a review contains factual
errors, defamatory statements, or other legally questionable material,
we have to make a judgement call to ensure the integrity of our website
Should you find any examples of inappropriate reviews
on the site, please