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Excellent

“Fireplace Megastore.”

published 09/03/2007

Super product and service.

Busy phone lines.

Having just moved house, my husband and I started on the hunt for two new fireplaces. I purchase an awful lot of 'stuff' on the internet but wasn't sure if a fireplace was something I could or wanted to buy online...... nethertheless I thought I could at least research my prices online even if I...

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Excellent

“Perfection in Online Marble”

published 06/03/2010

Brilliant Delivery, Helpful and knowledgeable sale...

I live to far from their showroom in chester

I ordered the fireplaces (Yes 2, me and my sister, we decided to get discount on the builder and gas installer by paying for it in one! Clever Hey!!) after ordering, there was an issue with my card, blonde forgetting the password! receiving a call within 30 mins filled me with confidence that...

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Excellent

Low Prices Huge Range to Choose From and helpful f...

None

I recently purchased a Formosa Paisley fireplace from Fireplace Megastore based in Deeside North Wales. I live in Newbury so couldn't visit their showroom so I ordered via the internet from their website. The value of the fireplace was £789 which was the best price I could find surfing the net...

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Excellent

Very wide product selection and reasonable prices

None in my experience

We ordered on-line a Flamerite Cascade fire suite from Fireplace Megastore on 12 November 2007 with an expected delivery of 2 weeks. I phoned Fireplace Megastore on 28 November asking what progress on my order. They promised to phone back and did so on that day and said that the order would be...

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Not for me

published 03/06/2007

We bought a Verine Fire costing in excess of £600. We did not unpack it until we were readly to fit it. When we unpacked it the Verine Logs were damaged so we contacted the Fireplace Megastore to arrange replacement logs. Not only did they refuse to replace them FOC because they say you have to contact them within 7 days if there is anything wrong with the order; but they wanted £179.00 for logs we only paid £65 for in the first place! We tried to reason with them saying under the Sale of Goods Act we are entitled to a replacement but they insisted on sticking to their smallprint. We went to Small Claims Court and won but we didn't like doing it, we much prefer to receive good service and have no hassle. If there was a selection for less than very poor we would select it.

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Excellent

published 14/08/2009

The service was Excellent I've never received such a good service when spending so much an a vital part of my home. I will enjoy many years of enjoyable time infont of my knew fire knowing that i payed the correct firm. Herb - Chester

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Excellent

We would certainly recommend you to anyone who doe...

The little plate that closes off the smoke is a bi...

Although we did have a slight problem at the beginning when something was not delivered all that got completely sorted. We love the fire now it's in. It looks wonderful. The little plate that closes off the smoke is a bit warped and so does not fit perfectly to keep out drafts when the fire is...

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Excellent

“I want another chimney”

published 10/01/2009

Helpfull and they certainly know their stuff

my bank wouldn't let me spend any more!!

I found their experiance and service without fault, there were several guys who all seem to certainly know what they were talking about, they guided me towards the products I should have been looking at in the first place (How was I meant to know what a 'Powerflue' was!! But they explained) I had...

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Excellent

“Better than expected”

published 17/06/2012

Great prices, Knowledge and user friendly website

Delivery times could be more flexible

Like all big companies there are some bad reviews and upon reading the ones about the fireplacemegastore after I had ordered gave me some concerns, but give them their dues they supplied my fire and surround in perfect condition, very product knowledgeable and offer great advice. We were advised...

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Excellent

great service, very knowledgeable, fantastic price...

none whatsoever

I recently purchased a Europa fireplace from Fireplace Megastore and received excellent service. I had originally ordered the wrong size of fireplace but they agreed no quibble to uplift and exchange at no cost to me and refunded the difference between the 2 fireplaces as I had paid more for a...

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Excellent

“All round good experience”

published 05/04/2012

Great Variety, Great Showroom, Good Prices, Knowle...

Too Much Choice

I was blown away by the sheer variety of items available and spent a good few hours browsing and probably testing their patience a little bit too with my endless silly questions but finally found my perfect fire! And believe me I probably went through every fire they have available!Had it...

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Excellent

Low prices good service quality products

none

I wish I could give this company more than 5 stars as they have been excellent to deal with from begining to end. My wife and I visited their store in Deeside whilst on holiday in Wales recently and we were very impressed by their showroom. We had seen other websites but most don't have showrooms...

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Excellent

Easy to follow website, excellent prices, quality ...

None at all

Just had my fireplace installed and it looks fantastic! Never dealt with this company before but I have to say I found them very good to deal with. Placed my order over the phone with them and the delivery came in the time they said it would. I found their staff to be very helpful and friendly...

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Excellent

Great Prices, Knowledgeable friendly staff, fast d...

None!

I recently bought an Apex Rivas hole in the wall gas fire from Fireplace Megastore. I had searched the web for the best prices and read a variety of reviews including the ones seen on Ciao. However I had a friend who had bought off Fireplace Megastore and she said that they very quite good and...

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Excellent

Good website vast choice low prices quality goods ...

None

I recently bought a Europa Corona electric suite from a company called Fireplace Megastore based in Deeside North Wales. I buy a lot of products online and I found this company’s website to be very user friendly in comparison to other websites I have used in the past. They have a vast range of...

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