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I ordered the fireplaces (Yes 2, me and my sister, we decided to get discount on the builder and gas installer by paying for it in one! Clever Hey!!) after ordering, there was an issue with my card, blonde forgetting the password! receiving a call within 30 mins filled me with confidence that they were a legitimate company. They gave me all the details about what to do and I called straight back and all was fine, I received not only an email confirmation but a TEXT Message with my order number, I've never seen this with an internet company, i loved it!
two days later I received a call from a lovely young woman who was so helpful, they booked in a delivery am as i pick up the kids in the afternoon. That day, one of my little ones, was actually ill and I had to go pick them up early, they were calling my mobile but I was driving, so missed the delivery. Lucky for me, I passed them on their way and they turned around and followed me back.
They opened the van (Full of Fireplaces - I was amazed how they were all still in one piece, I can't carry an egg box without breaking one of them!) They took out my fireplace and not only asked me to inspect that it was the correct one I ordered but to make certain I was happy with the design and quality. I was gobsmacked, I do all my ordering online, and I've never received such a service. After the initial shock, I looked at every corner of the fireplace and was beyond delighted, so they removed all packaging, put it in my garage then took the packaging!!!
I found one mark on the fireplace and rang them up the next day, they asked for a picture so they could inform me the best way to proceeded and from the picture they were able to tell me that I had a pet, and what it was!!!Mind Readers! They were correct and I found out that my other half took the dog for a walk, an then let him through the garage to dry out!! don't know why we got married!!lol. Anyway they advised straight away what to do, and then gave me more info on how to product and maintain the fireplace, as we sort of live in a zoo!
Overall beyond pleased with the service and the products, I've no idea how they do all of that for the price I paid!