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Like all big companies there are some bad reviews and upon reading the ones about the fireplacemegastore after I had ordered gave me some concerns, but give them their dues they supplied my fire and surround in perfect condition, very product knowledgeable and offer great advice. We were advised by the sales team to get the fitters to suvey the chinmey to make sure we could have the gas fire we wanted. I was surprised that they weren't pressurising for a sale and were happy to either take the order on the phone or order online at my convinience, probably confident in their low prices and service. We watch the fire more than the TV at the moment! PS best to keep red wine away from limestone!!