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Member since:04.02.2009

Reviews:1

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Foto.com - terrible customer service

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04.02.2009

Advantages:
None

Disadvantages:
They have a Customer Service e - mail address  -  but they don't respond !

Recommendable No:

1 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (100%):
  1. TheHairyGodmother
  2. redeyes22

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Really bad customer service from foto.com. It's an ok site to use and most of the photos I've had from them are fine, but if anything goes wrong you're on your own so it's probably not worth the potential hassle. I e-mailed them on 02/01/09 (no reply),10/01/09 (no reply), 23/01/09 - they replied on 26/01/09 wanting me to take a photo of the photo they'd sent me (?!) which I did on the same day. I then e-mailed again on 30/01/09 to remind them to reply to me, and I'm still waiting for a response. There's no phone number so e-mailing is the only option - leaves you feeling pretty helpless. Give me Photobox anyday - their customer service has always been super!

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Type Photography & Cameras
Domain Extension .com

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This review of foto.com has been rated:

"somewhat helpful" by (100%):

  1. TheHairyGodmother
  2. redeyes22

The overall rating of a review is different from a simple average of all individual ratings.



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