This was a wonderful company until I changed my banking details. I emailed them to let them know - they ignored me. I rang them - they sent me an email telling me to ring their customer service line again.
I was basically ignored until they tried to take a payment from my old bank account - which was obviously rejected. I then got cancellation orders via email, telling me to ring customer services. I did and got told that I would have to start the subscription all over again. I tried to explaint hat I had changed banks - but was told the same thing - oh and I had to log on before 8am else I wouldn't get the service I required!
I also found that I was sitting for long periods of time in front of the computer whilst all the lines were busy due to too many people logging on.
I gave up in the end - surely with 2 seperate means of communication they could have got this right - the rude emails I received furthered my belief that they are not interested in customer service - why else would the helpline cost so much to call?
How helpful would this review be to a person making a buying decision? Rating guidelines
Dec 8th, 2000
very helpful by (75%):
helpful by (25%):
