glassesdirect.co.uk

Advantages: Cheap frames. Easy to order
Disadvantages: Don't keep you informed if there's a problem.

Having previously bought a pair of glasses with Glasses Direct that went smoothly, I decided to use them again to buy a new pair of glasses and prescription sunglasses. I decided on a cheap pair of glasses and a more expensive, funky pair of sunglasses. The sunglasses didn't arrive until a month later, when I called to chase them. I was told they were ready and were sitting in the lab and they couldn't tell me why they hadn't sent them out. The glasses ...
...had come loose. I sent them back for repair and received them a few days later. The glasses looked great and felt good on but it turned out I was allergic to the metal in the frames. I called Glasses Direct who were very nice about exchanging the frames for a pair of plastic Storm frames, for which I paid an extra £30. About 4 weeks later, I received the Storm glasses, which looked fabulous. However, after a few weeks, I noticed one lens was getting ... Read review

Having a dreadful time trying to actually get mine made and sent.They think I need to speak to the dispensing opticain who i did speak to weeks ago.They dont call back they promise but nothing.I had a crawly appology by email but still no action.Such a shame as my husbands glasses came double quick and were great

Advantages: , can order outside office hours, good choice of frames
Disadvantages: May be difficult to resolve problems with fit

I needed a new pair of glasses and decided to have a look at one of the web based suppliers. I wear contact lenses most of the time and only wear glasses in the evening or sometimes at weekends. The last few pairs of glasses that I have bought were plastic frames and were from the traditional high street opticians. I was keen to buy a cheap pair in some exciting colours as the lenses in my other glasses were very scratched and I was quite bored ...
...usual opticians a few months ago but couldn't see any frames that caught my eye. I received a brochure by post from Glasses Direct and decided to try a pair of the cheaper frames rather than go for designer ones - I figured that if you are only paying £20 for a complete pair of glasses (plus P&P) you can't really go wrong. I only need standard vision lenses, but they do sell a variety of different lenses with different coatings. How do I pick a ... Read review

Advantages: Cheap
Disadvantages: Nothing has arrived, no reply from customer Services

I had an email to say that my first pair of glasses had been sent out on by first class post the 6th, but nothing arrived (Now 7 days later). My emails to the company were not replied to apart from by a standard reply message. I had another email from them to say that the second pair had been sent out, but again so far I haven't received a thing. I have no idea what I going on with their customer services, I emailed again with no success and I have ... Read review

Advantages: Cheap
Disadvantages: Cheap, poor quality, have to send glasses back to get fixed with 10 day wait.

I would just like to say i have bought glasess from Glasses direct and i feel they have now cut a lot of corners to keep costs down. The quality of frames and lenses are now poor and cheap, i have needed 3 replacment pairs in just over a year. My latest purchase from them had scratch resistent lenses and one lense is so scratched after 3 months that they are un useable. Try getting them sorted without sending them back and wiating 2 weeks!!. great ...
...all of the time. Buy another pair was the responce i got from them, great that helps with the £140 i paid for good frames but crap lenses!!. By the looks of it the reviews you see on this site and many others they look like they have been done by Glasses Direct!!. 3 monthly updates of reviews on web. How come i'm the only one with issues with glassdes direct, yet everyone else says they are great, superb, brilliant, so cheap. Good webmaster i think. ... Read review