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78% positive

65 reviews from the community

Review of ""

published 20/04/2012 | czecho
Member since : 20/04/2012
Reviews : 1
Members who trust : 0
About me :
Not for me
Cons EVERYTHING - mainly due to poor communication routes, no fail safe sytem and misleading questions
not helpful
Layout & Design
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Range of services/products

"On going NIGHTMARE in my experience"

Due to unclear use of the English language on the website where I opted for 1 trial box (& yes the amount of none-recyclable packaging is unacceptable) & the fact that they don't reply to emails, this has become a NIGHTMARE.
1/ There is NO PHONE NUMBER TO RING in an 'emergency'
2/ They claim they LOVE to hear from you but have IGNORED 4 EMAILS infuriatingly to an address that beginnings 'hello' - well hello & answer!!
3/ They should have an AUTOMATIC fail safe sytem where if a person thinks they are being asked whether they are available at an address for post on all days of the week, but they 'take this as a daily order' - BECAUSE THIS CAN'T BE A COMMON OPTION if people understand their poorly worded site, they should CHECK with a new customer if they REALLY want to be showered with costly daily boxes!!!!
4/ there should be a CLEAR route to cancel all boxes, that is flagged up once the first box is mailed out: not everyone can find their way round such sites with ease - I can book foreign travel but can't navigate this unclear site
5/ v computer savvy friends have ditched them too cos they're such a nightmare to deal with!!


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Comments on this review

  • maxmadness1 published 11/06/2016
    I am a regular buyer from graze and i do not experience any problems such as these. I am not calling you a liar, perhaps they have improved, but this review is unnecessarily angry.
  • AddictedToBeauty published 20/04/2012
    I agree with the below comments, this a poorly constructed rant. It's funny that you complain about poorly worded english on the site when muhc of this review doesn't make grammatical sense. Also, I've used the site and it DOES clearly state that it is a subscription service and you will be continually charged until you cancel your daily boxes. It is also VERY easy to cancel all boxes, as well as having a very clear route to cancel your account altogether. Really don't understand your problem with them.
  • savvyshopper6476 published 20/04/2012
    Your time would have been better spent writing a constructive review and not a rant. The only consolation is you wasted more of your time than mine. Not helpfl in any way
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Food, Drinks & Groceries

Product Details

Type: Food, Drinks & Groceries

Domain Extension: .com


Listed on Ciao since: 29/01/2009