Review rated by 11 Ciao members on average: helpful
This review received a counterstatement by a party concernedRead Comment
I had the misfortune of ordering a Sony DVD player from HED.
I came across the website from CDWow.com, an excellent online cd/dvd retailer who I love for their cheap cds and excellent service. They offered this DVD player at about £138. I read the small print and discovered said DVD player was actually supplied by HED. So, I checked out the HED website and found it for £135. Hence, I decided to buy from HED....
All went well: I placed the order and a friendly woman rang me to arrange a delivery, agreed a day two days hence. Did it arrive when agreed? No... two days after...no...after 1 week I called them, I was on hold for 30 minutes before getting through and nobody could give me an answer. 3 days later I sent an email. The day after that I called again. Still no-one could tell me where my DVD player was. This went on for almost three weeks, no replies to emails and after every call I would be promised a return call that never materialised. Its also worth noting that they wasted absolutely no time in taking the money from my credit card.
Finally, after three weeks I rang up and cancelled the order. No apologies were offered and they were slow in refunding me my money...
So, I'd recommend giving these schmucks a wide berth!
07.02.2003 21:04
This is an extremely useful review for anyone who was considering purchasing goods from this website, well done!! tom p.s. welcome to ciao :)
07.02.2003 20:19
I admire your patience with HED. I would have cancelled my credit card transaction within the week!
07.02.2003 18:26
Useful info. I will stay clear, Mick