Don't buy from these cowboys

1 Feb 7th, 2003

Advantages:
None

Disadvantages:
Didn't do what they promised

Recommendable: No 

Lukew

About me:

Member since:07.02.2003

Reviews:1

Review rated by 11 Ciao members on average: helpful

I had the misfortune of ordering a Sony DVD player from HED.

I came across the website from CDWow.com, an excellent online cd/dvd retailer who I love for their cheap cds and excellent service. They offered this DVD player at about £138. I read the small print and discovered said DVD player was actually supplied by HED. So, I checked out the HED website and found it for £135. Hence, I decided to buy from HED....

All went well: I placed the order and a friendly woman rang me to arrange a delivery, agreed a day two days hence. Did it arrive when agreed? No... two days after...no...after 1 week I called them, I was on hold for 30 minutes before getting through and nobody could give me an answer. 3 days later I sent an email. The day after that I called again. Still no-one could tell me where my DVD player was. This went on for almost three weeks, no replies to emails and after every call I would be promised a return call that never materialised. Its also worth noting that they wasted absolutely no time in taking the money from my credit card.

Finally, after three weeks I rang up and cancelled the order. No apologies were offered and they were slow in refunding me my money...

So, I'd recommend giving these schmucks a wide berth! 

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Comments about this review
tomhughes78

tomhughes78

07.02.2003 21:04

This is an extremely useful review for anyone who was considering purchasing goods from this website, well done!! tom p.s. welcome to ciao :)

petitesquirt

petitesquirt

07.02.2003 20:19

I admire your patience with HED. I would have cancelled my credit card transaction within the week!

mickfleet

mickfleet

07.02.2003 18:26

Useful info. I will stay clear, Mick

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Review Ratings
This review of hed.co.uk has been rated:

"very helpful" by (9%):
  1. tomhughes78

"helpful" by (82%):
  1. lwperkins
  2. Kirsty1
  3. ShirleyV
and 6 other members

"somewhat helpful" by (9%):
  1. Newfloridian

The overall rating of a review is different from a simple average of all individual ratings.
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