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32% positive

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Review of ""

published 20/10/2016 | ianshiner1
Member since : 20/10/2016
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro Price
Cons Customer service
not helpful
Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

"Fine until the rental car treats you badly"

I have used HolidayAutos many times and in the past they have been fine.

However, on the one occasion when Dollar/Thrifty gave me a car that was not fit for purpose and were rude and aggressive about it, HolidayAutos were nowhere to be found.

Initially, they said that they couldn't deal with it whilst I was away and the rental contract was in place. Then they took months to investigate the matter with Dollar/Thrifty. And finally they said that Dollar/Thrifty rented a perfectly acceptable car - which it wasn't.

I was offered a £50 discount voucher as a gesture, but what I wanted was for them to come back to me in a timely and professional way and to have investigated the matter rather than just ask Dollar/Thrifty about their side of the argument.

In short, use them as they are cheap, but just hope and pray you don't need their customer service.

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This review was read 272 times and was rated at
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Comments on this review

  • Secre published 23/10/2016
    First question; what does this website do?
  • 1st2thebar published 22/10/2016
  • RICHADA published 21/10/2016
    Very confusing as to the relationship between Holiday Autos and Thrifty etc, unfortunately this does not constitute a review of Holiday Autos. R.
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Product Information :

Manufacturer's product description


Listed on Ciao since: 12/07/2001