holidaytravelwatch.com

Advantages: Excellent advice, free help
Disadvantages: None

I first heard about this website last year after returning from a package holiday in Menorca. Overall, we enjoyed it and were happy with the service and accommodation we received. However, there were one or two things that we weren't happy about. We told the rep and she gave us a form to fill in, which we did, and then gave it back to her. We thought that was that and waited for a reply to our complaints when we returned home. We waited and waited ...
...operator ourselves, and we were told that we should have written to them within 28 days of returning home. So despite having filled in a form at the resort, there was nothing more we could do because we hadn't followed it up with a letter. Obviously we weren't happy. When I mentioned it to a friend, he told me about this website. I took a look and found that this 28 day rule was correct and that there was nothing we could do. I phoned Holiday TravelWatch ... Read review

Advantages: Consumer friendly and easy to follow and its free.
Disadvantages: Could'nt find any

If you have had an appalling holiday with a British tour operator and cannot resolve your complaint, this site is very useful.It gives pre-travel advice, what to do if you have a problem on the holiday and good advice on what to do on returning from holiday. Every consumer should visit this site, especially if they take package holidays abroad. Found it to be a very personal and friendly service which responded to peoples complaints extremely quickly.The ... Read review