homebase.co.uk

In early July I ordered 2 sofa's from a local Sainsbury Homebase store. I had just moved home and decided that rather than move my old sofa 200 miles at great expense I would treat myself to a new one. Having searched around on line for the best deal I was put off by the 90 day delivery quoted by some stores. Therefore I was delighted when by chance saw a very comfortable and reasonably priced pair of sofas in a local Homebase store with a promised ...
...time drew near I called for confirmation of the date, only to find - after several calls and transfers around different departments and/or personnel, that due to a change of catalogue which now had my chosen model under a different code, my order had not been processed and would have to be placed again with a further 30 day delivery time. This second 30 days was up this week, but instead of receiving 2 sofas, all I got was a letter headed "1st Broken ...

olivette 05.09.2008 · Read full review
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Review of homebase.co.uk

Not sure what all the fuss is about - I've always found Homebase to be a greta place to shop, both in store and (latterly) online. Products are good, and customer service is excellent (I've had to return one product as it was ordered in error). Keep it up and I will remain a loyal customer! ...

jimbof 27.08.2008
Ciao members have rated this review on average: somewhat helpful
Review of homebase.co.uk

Tried to buy a tent on special offer from the Homebase website using vouchers I had received from Homebase (after receiving numerous faulty goods) only to find out you cannot use vouchers on line. Called customer service and was told to order in store. Went to the store and was told cannot order this item in store. Called customer service again and was told that basically the website and the stores are two different companies and I cannot use the vouchers and that they would not do anything or try to help me. All vouchers have a code on them so all they need to do is add a box on line where you enter the voucher code. Very poor customer service. ...

Yetmoreproblems 27.05.2008
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Review of homebase.co.uk

On Sunday, 30 March, I visited the Homebase Yeovil Superstore to purchase 10 litres of Farrow & Ball paint. I sought to take advantage of a 15 % discount offer which had been sent to me. The staff could not locate the paint which I required and had absolutely no idea as to whether, and if so, how the paint could be ordered. After spending about 20 minutes getting nowhere I left the store in total frustration. If the company holds itself out as selling a particular product the least it can do is to know how to do so. Staff training is critical and until this improves I do not intend to use the store again. ...

Eiuan 31.03.2008
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Review of homebase.co.uk

On 24th September,2007, I visited the birkenhead store where I purchsaed bathroom furniture consisting of 2 x W/mist base unit 65, 1 W/mist 3 drawer base unit 32.5. Items delivered on 12th October, 2007, and all major items arrived. It was not until fitting that legs found missing from the drawer unit. I contacted customer services to advise and was assured that they would be delivered within the week and I would be contacted with delivery date. ...
...customer services on 6th..12th..26th November all with same response given.."Will call you back with result"..No call back on any of those dates. On 27th November, I made direct contact with the store manager who had enquiries made and I was contacted with a result on 28th. I eventually received the missing parts on 11th December. A letter of complaint regarding the standard of customer service was sent but it appears that it is acceptable for ...

75CF50 05.01.2008 · Read full review
Ciao members have rated this review on average: very helpful
Review of homebase.co.uk