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Not for me

My girlfriend received flowers eventually

They arrived late both times, iflorish refused to ...

I have used Iflorist before and they delivered the flowers too early, but redelivered with no problem. My experience this time was much more disappointing. I ordered flowers for my girlfriend's birthday on the 18th January. Around this time there was a lot of snow, so it was understandable that...

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Not for me

None

Where do I start?!

Three emails sent regarding my order for mothers day flowers which were supposed to be delivered today and were not. I have tried all day to access iflorists "live support" which untill half past nine tonight was set to "away". When I was finally able to connect I was informed by "Jack" that due...

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Not for me

“Terrible, please do not use!”

published 25/02/2013

None

Everything listed above

I have used iFlorist twice now. The first time I paid for before 2pm delivery the next day and though the flowers did arrive before 2pm, at 3pm when I still not been told the flowers had been delivered I rang Yodel (the courier) who informed me that the flowers had never actually been marked as a...

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Not for me

“You live and learn”

published 21/05/2013

None

Too many to mention

I visited said friend yesterday and saw the blooms and was gobsmacked at the arrangement which consisted of 6 cream and 6 pink roses together with around for stems of purple foliage. I didn't comment on the flowers to my friend and certainly didn't air my disappointment, even though I was...

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Excellent

“Outstanding Service”

published 09/05/2011

Good Quality, Good Customer Service

None

I live in the USA. A family member died in England and I needed to send flowers. US domestic flower companies were outrageously high ($90 and up), so I went online and found iflorist.co.uk. Their flowers were more reasonably priced and many items offered free delivery. I had questions twice...

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Not for me

“DO NOT USE IFLORIST”

published 05/04/2013

none

poor product, late delivery, no customer help and ...

I ordered flowers to be sent to my mother in time for Mothers Day which was on 11 March. I placed the order on 6 March for delivery on 8 March. Approx £40 was taken from my account immediately. The flowers did not arrive and my mum was very upset not to hear from me. I emailed Iflorist to...

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Not for me

When I finally contacted the business they apologi...

Item not as described = poor quality, 11 not 12 ro...

How hard can it be? I ordered a dozen red roses and some chocolates to be delivered on Valentines Day. There was little despatch advice except the order confirmation and confirmation of despatch. Despite the company's claim, I had no way of tracking the order online. The goods were delivered at...

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Not for me

None

Unreliable, poor communications (verging on lies)

I ordered flowers for a friend in the US. When I didn't hear from him I checked the order online - which said "allocated." After a few exchanges the company admitted the flowers hadn't been delivered. The flowers did eventually arrive but were poor quality and 15 days late. Iflorist offered first...

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Super

easy to order, nice flowers, decent prices

no delivery updates

Order Number 389065, ordered flowers for my wife as a surprise whilst I was at work and she was at home poorly. I got an email after I ordered with the receipt, but then nothing to tell me if they had been delivered, which is a shame as i would have liked to have called her when she had gotten...

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Excellent

“iflowers & thanks!”

published 01/03/2011

good customer service, nice flowers

none

I ordered some flowers for my sister's birthday surprise but either forgot to fill out the gift card form or managed to wipe it somehow without realising. However I was phoned by a very friendly customer service adviser who told me a florist would be dealing with my order and wanted to match the...

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Not for me

there were none

I paid for delivery ...the flowers were dropped of...

flowers left in outhouse with no note that they are there?? apparently the courier only leaves a note in special circumatances? I would love to know what they are? with temp of -14 degrees they were of course completely frozen when found, two days later. quality dept was not helpful and closed...

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Not for me

None

Delays, spoit Christmas, no customer service respo...

I ordered a bouquet of flowers on the 11th of December in order to receive them on the 24th of December as a gift to my wife. On the 24th we made sure that someone was in the house at all times and also mentioned to my neighbors to watch out in case we didn't see them being delivered. The bouquet...

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Not for me

“Shocking, AVOID!!”

published 19/02/2012

None

Late delivery, items missing off what was ordered,...

Ordered 12 roses with chocs for my girlfriend on 13th Feb, website and email confirmed they would be delivered on the 14th for Valentines. Not only did the flowers not even arrive until 2pm on the 15th a day late, I got an email just after that ludicrously 'confirming' the flowers were delivered...

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Not for me

Friendly and sympathetic customer service advisor.

Late delivery, dead flowers.

I ordered my sick grandma a single red rose from iflorist to be delivered on Valentine's day. It arrived a day late - a stalk with dying leaves and no head on the flower, causing her a lot of stress, as she didn't want to cause a fuss about it by telling me. I called the customer service helpline...

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Not for me

Absolutely None

Complete shambles of a company

Ordered flowers to be delivered on Valentine's Day for my wife. I paid extra for guaranteed and tracked courier delivery to ensure she received them on time. On the morning of Valentine's Day I received an email (which had been sent at 10pm on the 13th Feb) stating that due to "adverse weather...

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