They're owned by the halifax so I thought it was a safe company.. Opened an account with them 3-4 months ago..
For the first month I could not log in.. took approx 15-20 phone calls, with each time a promise it would be sorted before it finally worked.
First time I tried to buy shares, the transfer function did'nt work, meaning I couldnt transfer funds from my bank to finance the purchase.. another 2 weeks of phonecalls before it worked.
Now I could fund the account.. but when I tried to purchase shares, I got an error saying I had no funds in the account, even though I had transfered cash and could see the balance on the same screen!! more phone calls.
Great.. everything seemed to be working, bought shares in 6 companies over the next few weeks. One of the companies issued a profit warning.. I tried to sell shares.. got an error saying I didnt own the shared, even though I could clearly see them in my holdings screen. after various attempts to get through on the phone, finally completed a telephone sale losing 18% more than if the online function had worked.
Success?? not a chance.. even though the trade went through and on my statement of transactions it was clearly shown, to this date I have NEVER recieved a penny from this company and the control panel says I still own the shares !!!
Call them.. no manager is EVER available.. no one ever returns your calls. Final option.. solicitor (ongoing) to retrieve my missing money.
DO NOT TOUCH THIS COMPANY !!
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Investment Tracking
Very Poor
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