johnlewis.com

Advantages: Well laid out site and great product pictures
Disadvantages: Not as much product choice as I'd like

...shortlist. Then, just browsing on johnlewis.com later that evening I saw a bed similar to one I had seen in another shop, but cheaper, and actually slightly more attractive looking. We hadn't seen the bed when we had been in John Lewis (the store) earlier that day. We decided we couldn't take another Saturday trawling around the shops (in a week's hence), and best still, this bed was available for delivery within 10 days. So I ordered one! Two days ...
...Lewis customer service. They were calling because I had somehow ordered three beds. No, I assured them, I only wanted one! There had been a glitch in their systems that night, so they were calling everyone to double check orders, and hadn't charged my credit card yet. I said I wanted to go ahead and order and was charged for the one bed. The following day I had a call from their warehouse to fix up a suitable delivery time, and within a week the ... Read review